RWRSA - Director of Talent Development

Rosewood Hotel Group; Saudi Arabia; On-site; SAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical coverage

Complimentary room nights

Learning and development opportunities

Global career opportunities

Job summary

Rosewood Hotel Group is seeking a Director of Talent Development for the Rosewood Red Sea resort in Saudi Arabia. You will lead strategic learning initiatives, build leadership capabilities, and drive service excellence across all departments to enhance guest experiences and brand standards.

You will design and implement comprehensive development programmes, coach leaders, and collaborate with executives to sustain a culture of continuous improvement and high performance.

Qualifications

• Experience in talent development or learning and development within luxury hospitality.
• Proven expertise in Forbes Five-Star service standards.
• Experience leading learning functions and influencing leaders across complex hospitality operations.
• Strong leadership development, coaching, facilitation, and stakeholder partnership.
• Experience designing large-scale learning initiatives and talent development strategies.
• Ability to analyze development needs and measure programme effectiveness.

Responsibilities

• Develop and implement a comprehensive talent development strategy aligned with Rosewood brand standards and hotel objectives.
• Lead Forbes Five-Star service training across departments with measurable, consistent execution.
• Design onboarding, leadership development, compliance, and technical skills programmes.
• Partner with operational leaders to embed service excellence behaviours into daily practices and performance expectations.
• Drive succession planning, performance management, and development planning for organisational growth.
• Monitor learning impact via KPIs, guest feedback, and engagement metrics.

Skills

Talent development

Learning & development

Leadership development

Facilitation

Stakeholder partnership

Performance coaching

Strategy design

Communication

Education

Human Resources degree

Hospitality

Business Administration

Education

Coaching certifications

Job description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of the Talent & Culture team at Rosewood Red Sea, you will report to the Cluster Director of Talent & Culture and play a key leadership role in shaping the resort’s learning, development, and performance culture. You will work closely with operational leaders, department heads, and corporate partners to ensure associates are equipped to deliver exceptional luxury hospitality experiences aligned with Rosewood values and service standards.

YOUR ROLE

As Director of Talent Development, you will lead the strategic direction of learning and development across the resort, fostering a culture of continuous learning, leadership growth, operational excellence, and service mastery. You will be instrumental in strengthening organisational capability, elevating service standards, and supporting long-term talent success through impactful development initiatives, performance frameworks, and succession planning. This role is also critical in ensuring associates are prepared to deliver exceptional guest experiences through robust training, coaching, and leadership development programmes.

HOW YOU’LL MAKE THE PLACE

• Develop and deliver a comprehensive talent development strategy aligned with Rosewood brand standards and operational objectives.
• Lead the implementation and sustainability of Forbes Five-Star service standards training across all departments, ensuring measurable and consistent execution.
• Design and drive learning initiatives including onboarding, brand immersion, leadership development, compliance training, and technical skills programmes.
• Partner with operational leaders to embed service excellence behaviours into daily practices, service rituals, and performance expectations.
• Champion performance management, coaching, and development planning to support individual growth and organisational success.
• Monitor and evaluate learning effectiveness through key performance indicators, service assessments, guest feedback, and engagement metrics.
• Drive succession planning and talent review processes while promoting a culture of continuous improvement, accountability, and excellence.
• Lead, mentor, and develop the Talent Development team, while overseeing learning resources, budgets, systems, and development facilities.

COULD THIS BE YOU?

• You bring substantial experience in talent development, learning and development, or talent and culture leadership within luxury hospitality.
• You have proven expertise in implementing and sustaining Forbes Five-Star service standards and luxury service excellence programmes.
• You possess a strong track record of leading learning functions and influencing leaders across complex hospitality operations.
• You are highly skilled in leadership development, performance coaching, facilitation, and stakeholder partnership.
• You have experience designing and implementing large-scale learning initiatives, capability frameworks, and talent development strategies.
• You are confident analysing development needs, measuring programme effectiveness, and translating insights into action.
• You demonstrate strong communication, presentation, and relationship-building skills, with the ability to inspire and engage diverse audiences.
• You hold a degree in Human Resources, Hospitality, Business Administration, Education, or a related field, with professional training or coaching certifications considered advantageous.

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, complimentary room nights, learning and development opportunities, and global career opportunities across Rosewood Hotel Group. Associates are also entitled to benefits and leave provisions in accordance with applicable Saudi Arabian labour laws and company policies.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.