Director of Hospitality Operations & Guest Experience

Hilton; Riyadh; On-site; SAR 300,000 - 420,000; Full time

Job summary

Hilton is seeking a Director of Operations in Riyadh to lead daily hotel operations, drive budgeting and strategic planning, and ensure brand standards are met. You will shape service excellence, monitor guest satisfaction, and implement improvement strategies across departments.

The role emphasizes strong leadership, integrity, and teamwork to sustain Hilton’s renowned hospitality and guest experiences. An award-winning culture supports career growth and ongoing development.

Qualifications

• Experience in leading hotel operations and driving service excellence.
• Strong people leadership and team development skills.
• Ability to manage budgeting, forecasting, and standards compliance.

Responsibilities

• Oversee hotel operations: lead daily operations, budgeting, forecasting, planning, and compliance with brand standards.
• Shape service excellence strategy by monitoring guest trends and driving guest satisfaction improvements.
• Identify performance gaps and implement improvement strategies across processes and teams.
• Drive quality initiatives, set goals, enable service recovery, and monitor guest feedback metrics.
• Cultivate a high-performing team through performance management and development programs.

Skills

Leadership

Integrity

Teamwork

Ownership

Guest focus

Job description

Hilton is seeking a Director of Operations in Riyadh to lead daily hotel operations, drive budgeting and strategic planning, and ensure brand standards are met. You will shape service excellence, monitor guest satisfaction, and implement improvement strategies across departments.

The role emphasizes strong leadership, integrity, and teamwork to sustain Hilton’s renowned hospitality and guest experiences. An award-winning culture supports career growth and ongoing development.