Riyadh Luxury Personal Shopper – VIP Client Concierge

Mytheresa; Riyadh; On-site; SAR 100,000 - 167,000; Full time

Job summary

Mytheresa in Riyadh invites a Personal Shopper (f/m/d) to join our luxury team. You will nurture one-to-one client relationships, present tailored selections, and drive sales targets with proactive, service-first execution.

You will work closely with the buying and brand teams, curate weekly client communications, and anticipate client needs by understanding style preferences and latest trends. Fluent English is required, with a passion for fashion and technology.

Qualifications

• Several years of work experience in luxury fashion or ecommerce.
• Love for fashion and technology.
• Passionate about customer service.
• Fluent in English.

Responsibilities

• Act as the point of contact for Mytheresa’s top clients and develop one-to-one client relationships through regular communications.
• Service new and existing clients – ideally providing a book with former clients.
• Create and implement new selling ideas to ensure sales targets are met.
• Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences.
• Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com.
• Responsible for the Pre-Reservation four times a year and for updating the preference sheet/ profile of the customers.
• Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out piece and demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as design.

Skills

Client relationship management

Luxury fashion knowledge

Customer service mindset

Tech savvy

Fluent English

Job description

Mytheresa in Riyadh invites a Personal Shopper (f/m/d) to join our luxury team. You will nurture one-to-one client relationships, present tailored selections, and drive sales targets with proactive, service-first execution.

You will work closely with the buying and brand teams, curate weekly client communications, and anticipate client needs by understanding style preferences and latest trends. Fluent English is required, with a passion for fashion and technology.