Personal Shopper

Mytheresa; Riyadh; Presencial; SAR 100.000 - 167.000; Jornada completa

Descripción de la vacante

Mytheresa in Riyadh invites a Personal Shopper (f/m/d) to join our luxury team. You will nurture one-to-one client relationships, present tailored selections, and drive sales targets with proactive, service-first execution.

You will work closely with the buying and brand teams, curate weekly client communications, and anticipate client needs by understanding style preferences and latest trends. Fluent English is required, with a passion for fashion and technology.

Formación

• Several years of work experience in luxury fashion or ecommerce.
• Love for fashion and technology.
• Passionate about customer service.
• Fluent in English.

Responsabilidades

• Act as the point of contact for Mytheresa’s top clients and develop one-to-one client relationships through regular communications.
• Service new and existing clients – ideally providing a book with former clients.
• Create and implement new selling ideas to ensure sales targets are met.
• Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences.
• Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com.
• Responsible for the Pre-Reservation four times a year and for updating the preference sheet/ profile of the customers.
• Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out piece and demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as design.

Conocimientos

Client relationship management

Luxury fashion knowledge

Customer service mindset

Tech savvy

Fluent English

Descripción del empleo

Mytheresa is a leading luxury multi-brand digital platform. Founded as a boutique in 1987, Mytheresa launched online in 2006 and offers ready-to-wear, shoes, bags and accessories for womenswear, menswear, kidswear as well as lifestyle products and fine jewelry. The highly curated edit of up to 250 brands focuses on true luxury brands such as Bottega Veneta, Brunello Cucinelli, Dolce&Gabbana, Gucci, Loewe, Loro Piana, Moncler, Prada, Saint Laurent, The Row, Valentino, and many more. Mytheresa’s unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Mytheresa is part of LuxExperience, the leading digital, multi-brand luxury group.

To support our team we are searching for a Personal Shopper (f/m/d) to be based in Riyadh, Saudi Arabia.

WHAT YOU WILL DO

• Act as the point of contact for Mytheresa’s top clients and develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
• Service new and existing clients – ideally providing a book with former clients
• Create and implement new selling ideas to ensure sales targets are met
• Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
• Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com
• Responsible for the Pre-Reservation four times a year and for updating the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out piece and demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as design

WHO YOU ARE

• Have several years of work experience, preferred in the field of luxury fashion, ideally in e-commerce
• Have a love for fashion and technology
• Be passionate about your customer – have a true service and roll-up-the sleeves mentality
• Enthusiastic, innovative and creative
• Tech savvy
• Fluent in written and spoken English.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.