Riyadh Call Center: Customer Support Specialist (On-site)

iHR (International Human Resources)

Riyadh

On-site

SAR 48,000 - 80,000

Full time

24 hours ago

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Job summary

iHR (International Human Resources) is seeking a Customer Service Representative to join the Riyadh Call Center. The role focuses on handling customer inquiries and complaints with professionalism, recording cases in CRM, and escalating issues when needed.

You will work on-site in Riyadh, support multiple departments, and ensure timely resolutions while maintaining a positive customer experience. Strong communication and problem-solving skills, plus the ability to manage several tasks

Qualifications

Bachelor’s degree in Business Administration, MIS, IT, Data Analytics, Public Admin, Public Relations or related field.
More than one year of experience in customer service or call center operations.
Strong communication, customer service and problem-solving skills.

Responsibilities

Receive and professionally handle customer inquiries and complaints.
Record and follow up on customer cases using CRM and customer service systems.
Identify root causes and provide solutions or escalate cases to relevant departments.
Comply with procedures, SLAs, and performance indicators.
Accurately document and update customer information.
Handle difficult cases, de-escalate and maintain a positive customer experience.