Rider Compliance Assistant Manager

HungerStation | هنقرستيشن; Riyadh; On-site; SAR 210,000 - 420,000; Full time

Job summary

HungerStation | هنقرستيشن is seeking a dedicated Compliance Lead to oversee rider and fleet regulatory adherence in the Saudi market. You will drive audits, track permits and documents, and ensure daily operations reflect current guidelines.

Join a cross-functional team to align processes with local labor and logistics regulations, while implementing continuous improvement and risk mitigation across the network.

Qualifications

• Bachelor’s degree in a related field is required.
• Master’s degree and international certifications are preferred.
• Experience in compliance and audits within logistics is essential.

Responsibilities

• Monitor rider permit validity, vehicle docs, and work authorizations to mitigate regulatory risks.
• Conduct regular compliance audits and identify regulatory gaps.
• Oversee guidance of regulatory updates into rider operations and fleet activities.
• Collaborate with Rider Operations, Supply, and Performance teams to align workflows with compliance rules.
• Establish compliance checkpoints in onboarding, dispatching, and performance processes.
• Analyze compliance metrics and prepare audit reports for operational improvement.
• Coordinate with regulators and internal departments during audits and inquiries.
• Update SOPs and risk protocols; develop corrective action plans for non-compliant cases.
• Identify opportunities for continuous process improvements and monitor violations.

Skills

Compliance experience

Logistics operations

Driver compliance

Regulatory audits

Excel proficiency

Regulatory knowledge

Analytical skills

Education

Bachelor’s degree

Master’s degree preferred

International certifications preferred

Tools

Excel

Job description

• Monitor rider permit validity, vehicle documentation, work authorizations, and road safety regulations to mitigate regulatory non-compliance risks.
• Conduct regular compliance audits across logistics operational channels and identify potential gaps or regulatory non-conformities.
• Oversee the implementation of updated regulatory guidelines into daily rider operations and fleet activities.

Cross-Functional & Operational Alignment

• Collaborate with internal stakeholders including Rider Operations, Experience, Supply, Optimization, and Performance teams to align operational workflows with compliance rules.
• Establish clear compliance control checkpoints within rider onboarding, dispatching, and performance processes.
• Analyze rider compliance metrics and prepare detailed audit reports, highlighting areas for operational improvement.
• Coordinate with external regulatory representatives and internal departments during audits, inspections, or official compliance inquiries.

Process Optimization & Governance

• Continuously review and update logistics compliance procedures, risk mitigation protocols, and operational standard operating procedures (SOPs).
• Develop corrective action plans for non-compliant rider cases, operational bottlenecks, or regulatory infractions.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Manage and monitor all HungerStation department operational governmental violations.

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

• 5-7 years of relevant experience in compliance, logistics operations, fleet management, or regulatory audit within Saudi Arabia
• Proven background in logistics or engineering operations managing driver/rider compliance and cross-functional workflows.
• Strong working knowledge of local Saudi logistics and labor regulations (TGA, MHRSD, etc.)
• Strong analytical skills with high proficiency in Excel and compliance tracking tools.

Education and Certifications

Bachelor's degree in Supply Chain Management, Engineering, or any other related discipline is required

Master's degree in Supply Chain Management or any related discipline is preferred

International certifications in Supply Chain Management are preferred