Rider onboarding, training and incubation Delivery Hero Logistics 08:02

AimGulf; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Hungerstation, part of the Delivery Hero Group, is seeking a professional to manage rider onboarding, training, and incubation in Saudi Arabia. The role focuses on logistical planning, 3PL performance management, and developing curricula to ensure efficiency and rider safety within the Saudi market.

The candidate will train riders, monitor KPIs, and coordinate with internal stakeholders to expand services while utilizing HungerStation LMS for remote, on-demand education.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 2–4 years in logistics or e‑commerce operations.
• Strong project management and analytical skills.

Responsibilities

• Acquire new riders to support business needs.
• Monitor 3PL KPIs and performance.
• Support 3PL companies with issues and obstacles.
• Prepare and implement a full logistical plan for expansions.
• Liaise with business management to understand activities and implications for logistics.
• Prepare and analyze performance reports for strategic decision-making.
• Resolve logistics problems related to distribution of supply vs demand.
• Manage onboarding queue for shops with internal stakeholders.
• Develop and maintain training curricula for riders and 3PL operators.
• Champion deployment of training materials via HungerStation LMS for remote education.
• Establish and scale partnerships with external institutions.
• Measure training efficacy through satisfaction scores and performance data.

Skills

Project Management

Creativity and critical thinking

Problem-solving and decision making

Analysis and reporting skills

Education

Bachelor’s Degree in a relevant field

Job description

Job Title:

Rider onboarding, training and incubation

Job Reference/ID:

1a38bb80-0475-437a-b90e-0c9f9a28d9ec

Job Description / Role:

Hungerstation, part of the Delivery Hero Group, is seeking a professional to manage rider onboarding, training, and incubation. This role focuses on logistical planning, 3PL performance management, and the development of training curricula to ensure operational efficiency and rider safety within the Saudi market.

Key Responsibilities

• Acquire new riders to serve business needs.
• Monitor 3PL KPIs and performance.
• Support 3PL companies with their issues and obstacles.
• Prepare and implement a full logistical plan for new expansions of the company’s services.
• Liaise regularly with business management in order to understand ongoing business activities and developments and the implications this will have for coordinated logistics provision.
• Prepare and analyze performance reports in order to ensure that the management has the relevant information needed to support strategic decision-making.
• Resolve critical logistics problems that are related to the distribution of supply vs demand.
• Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed.
• Develop, maintain, and modernize localized training curricula for riders and 3PL operators covering operational efficiency, app usage, customer etiquette, and safety.
• Champion the deployment of training materials via HungerStation Learning Management System (LMS) for remote, on-demand education.
• Establish and scale partnerships with external institutions.
• Measure training efficacy through satisfaction scores and performance data.
• Follow daily operations relating to the job to ensure work continuity.
• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.
• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.
• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost-effectiveness, and productivity enhancement.
• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.

Experience Required

2 – 4 years in logistics or e-commerce operations or relevant experience.

Education Qualifications

Bachelor’s Degree in a relevant field is required.

Skills Required

• Project Management
• Creativity and critical thinking
• Problem-solving and decision making
• Analysis and reporting skills

Employment / Job Type:

Full Time

Nationality:

Any Nationality

About the Company:

Headquartered in Berlin, Delivery Hero operates in roughly 65 countries across four continents with more than 40,000 employees. It connects customers to local restaurants and shops, and runs around 800 Dmarts for quick commerce.

Company Industry:

Logistics

Department / Functional Area:

Logistics

Closing Date:

Not mentioned