Rider onboarding, training and incubation

HungerStation; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Hungerstation in Riyadh, Saudi Arabia, is seeking a dedicated professional to lead rider onboarding and logistics governance. The role partners with 3PL providers to implement scalable processes and optimize service delivery across expanding markets.

You will develop training curricula, monitor KPIs, and produce performance reports to guide strategic decisions. A background in logistics, project management and negotiation will support success in this dynamic, growth-focused environment.

Qualifications

• Knowledge and experience in logistics and rider management.
• Strong negotiation and stakeholder management abilities.
• Proven project management skills with ability to drive cross-functional initiatives.
• Creative thinking to design efficient logistics processes.
• Strong problem-solving and decisive decision-making.
• Excellent analytical and reporting capabilities.

Responsibilities

• Acquire new riders to serve business needs.
• Monitor 3PL KPIs and performance.
• Support 3PL companies with issues and obstacles.
• Prepare and implement full logistical plans for expansions.
• Liaise with business management to align logistics with activities.
• Prepare and analyze performance reports for strategic decisions.
• Resolve critical logistics problems related to supply vs demand.
• Manage onboarding queue for shops with internal stakeholders and ensure processes are followed.
• Develop, maintain and modernize localized training curricula for riders and 3PL operators covering operational efficiency, app usage, customer etiquette and safety.
• Champion the deployment of training materials via HungerStation LMS for remote on-demand education.
• Establish and scale partnerships with external institutions.
• Measure training efficacy through satisfaction scores and performance data.
• Follow daily operations to ensure work continuity.
• Prepare timely and accurate reports that meet requirements and standards.
• Ensure customer satisfaction by addressing needs courteously and promptly.

Skills

Negotiation skills

Project Management

Creativity and critical thinking

Problem-solving and decision making

Analysis and reporting skills

Knowledge and Experience

Education

Bachelor's Degree in a relevant field

Job description

Key Accountability Areas

Rider Onboarding

• Acquire new riders to serve business needs
• Monitor 3PL KPIs and performance
• Support 3PL companies with their issues and obstacles
• Prepare and implement a full logistical plan for new expansions of the company s services
• Liaise regularly with business management in order to understand ongoing business activities and developments and the implications this will have for coordinated logistics provision
• Prepare and analyze performance reports in order to ensure that the management has the relevant information needed to support strategic decision-making
• Resolve critical logistics problems that are related to the distribution of supply vs demand
• Manage onboarding queue for shops with internal stakeholders and ensure processes are aligned and followed
• Develop maintain and modernize localized training curricula for riders and 3PL operators covering operational efficiency app usage customer etiquette and safety
• Champion the deployment of training materials via HungerStation Learning Management System LMS for remote on-demand education
• Establish and scale partnerships with external institutions
• Measure training efficacy through satisfaction scores and performance data
• Follow daily operations relating to the job to ensure work continuity
• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements objectives and standards
• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner

Governance and Resilience

• Follow all relevant policies procedures and processes for the daily work to be carried out in a controlled and consistent manner
• Contribute to the identification of opportunities for continuous improvement of processes practices work processes cost-effectiveness and productivity enhancement
• Promote to other employees within the organization the implementation and adherence to policies procedures processes and instructions

Qualifications

• Knowledge and Experience
• Negotiation skills
• Project Management
• Creativity and critical thinking
• Problem-solving and decision making
• Analysis and reporting skills

Education and Certifications

Bachelor s Degree in a relevant field is required.