Customer Care Team Lead & Performance Coach

HungerStation; Riyadh; On-site; SAR 201,000 - 357,000; Full time

Job summary

HungerStation is seeking a capable contact center manager to lead and manage agents and teams in Riyadh. You will drive smooth operations, resolve customer issues, and push for continuous performance improvements in line with policy and procedures.

The role emphasizes hands-on leadership, coaching, and collaboration with IT, HR, and QA to sustain excellent customer experiences and metrics across all channels.

Qualifications

• 2-3 years of relevant experience.
• Good communication skills.

Responsibilities

• Manage contact center agents and teams to ensure operations run smoothly.
• Resolve customer complaints and enhance customer satisfaction.
• Monitor performance metrics to achieve objectives.
• Coach and develop team, provide feedback and mentorship.
• Prepare timely reports on line of work and KPIs.

Skills

Good communication

Education

Bachelor's degree in a relevant field

Master's degree in a relevant field

Job description

HungerStation is seeking a capable contact center manager to lead and manage agents and teams in Riyadh. You will drive smooth operations, resolve customer issues, and push for continuous performance improvements in line with policy and procedures.

The role emphasizes hands-on leadership, coaching, and collaboration with IT, HR, and QA to sustain excellent customer experiences and metrics across all channels.