Global IT Support Analyst - Multi-Platform Expert

Wasserman; Saudi Arabia; On-site; SAR 112,485 - 187,476; Full time

Job summary

Wasserman is looking for a Technical Support Analyst to provide responsive 1st and 2nd line support across desktop, mobile, SaaS, and office technology. The role involves troubleshooting hardware and software issues, maintaining ticket updates, and assisting with user onboarding and offboarding.

Ideal candidates will have strong troubleshooting skills, experience in service desk environments, and the ability to support both Mac and Windows devices.

Qualifications

• Experience in a service desk or end-user support function.
• Ability to troubleshoot across operating systems and applications.
• Awareness of networking fundamentals.

Responsibilities

• Provide 1st and 2nd line support for various technologies.
• Own troubleshooting and resolution of hardware/software issues.
• Log and maintain accurate support tickets.

Skills

Strong troubleshooting capability

Experience with Mac and Windows devices

Knowledge of SaaS applications

Customer communication skills

Tools

FreshService

Okta

Microsoft365

Intune

Job description

Wasserman is looking for a Technical Support Analyst to provide responsive 1st and 2nd line support across desktop, mobile, SaaS, and office technology. The role involves troubleshooting hardware and software issues, maintaining ticket updates, and assisting with user onboarding and offboarding.

Ideal candidates will have strong troubleshooting skills, experience in service desk environments, and the ability to support both Mac and Windows devices.