Tech Service Desk Analyst — 1st & 2nd Line Support

THE·TEAM; Riyadh; On-site; SAR 104,986 - 157,480; Full time

Job summary

THE·TEAM is seeking a Tech Service Desk Analyst to support technology users both in-person and remotely. The successful candidate will be responsible for troubleshooting and resolving service requests across hardware, software, and network technologies. You will log accurate ticket updates and ensure adherence to service processes.

The ideal candidate has experience in a fast-paced support environment and strong troubleshooting skills, particularly with Mac and Windows systems. THE·TEAM values diversity and offers equal employment opportunities.

Qualifications

• Experience supporting a fast-paced, multi-platform environment.
• Strong capability to troubleshoot across different operating systems.
• Good understanding of service desk documentation and customer communication.

Responsibilities

• Provide responsive 1st and 2nd line support for incidents and service requests.
• Log and maintain ticket updates and service notes.
• Assist with identity and access management processes.

Skills

Strong troubleshooting capability

Experience with Mac and Windows

Knowledge of SaaS applications

Understanding of service desk disciplines

Awareness of networking fundamentals

Job description

THE·TEAM is seeking a Tech Service Desk Analyst to support technology users both in-person and remotely. The successful candidate will be responsible for troubleshooting and resolving service requests across hardware, software, and network technologies. You will log accurate ticket updates and ensure adherence to service processes.

The ideal candidate has experience in a fast-paced support environment and strong troubleshooting skills, particularly with Mac and Windows systems. THE·TEAM values diversity and offers equal employment opportunities.