Remote Customer Support Associate - Entry Level

Client of Pulse Media NL; Saudi Arabia; Remote; SAR 112,000 - 157,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive entry-level compensation

Paid onboarding and customer service培训

Full-time or part-time opportunities

Job summary

Client of Pulse Media NL is seeking a friendly, reliable Customer Service Representative for a fully remote, entry-level role. You will assist customers via email, chat, phone and other channels, handling inquiries and routine requests with professional communication.

Comprehensive onboarding and ongoing support will be provided to help you excel in a remote, customer-focused environment. Ideal candidates are patient, organized and detail-oriented, capable of managing records, tickets and

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Comfort with email, chat, phone and online customer service tools.
• Ability to follow standard procedures and privacy practices.
• Willingness to learn and use CRM or ticket-management systems.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, live chat, phone or approved channels.
• Provide accurate information regarding products, services and accounts.
• Assist with routine questions, requests and concerns in a courteous manner.
• Guide customers through standard processes and troubleshooting steps.
• Maintain accurate customer records and document interactions.
• Create and update support tickets, monitor progress and follow up.

Skills

Clear communication

Multichannel support

Attention to detail

Time management

Organizational skills

Problem solving

Customer service mindset

Remote work readiness

Education

High school diploma or equivalent

Job description

Client of Pulse Media NL is seeking a friendly, reliable Customer Service Representative for a fully remote, entry-level role. You will assist customers via email, chat, phone and other channels, handling inquiries and routine requests with professional communication.

Comprehensive onboarding and ongoing support will be provided to help you excel in a remote, customer-focused environment. Ideal candidates are patient, organized and detail-oriented, capable of managing records, tickets and