Remote Customer Support & Admin Specialist

PULSE; Riyadh; Remote; SAR 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive entry-level compensation

Paid onboarding and training

Job summary

PULSE is seeking a friendly, organized and detail-oriented Customer Support Specialist Administrator to join our remote team. This entry-level role combines customer support with administrative coordination and data entry, with training provided.

You will work with email, chat, spreadsheets, and digital forms to assist customers, manage tickets, and maintain accurate records while delivering a positive customer experience in a remote setting.

Qualifications

• High school diploma or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient, professional demeanor.
• Ability to follow established procedures and work remotely.

Responsibilities

• Respond to customer questions professionally across channels.
• Assist with routine inquiries about accounts, orders, products, and services.
• Use approved resources to provide accurate information.
• Guide customers through standard processes and next steps.
• Maintain accurate customer records and ticket notes.
• Escalate complex issues appropriately and track progress.

Skills

Typing

Communication

Remote work

Attention to detail

Time management

Confidentiality

Multitasking

Independent work

Education

High school diploma

Tools

CRM systems

Ticket management tools

MS Office / Google Workspace

Job description

PULSE is seeking a friendly, organized and detail-oriented Customer Support Specialist Administrator to join our remote team. This entry-level role combines customer support with administrative coordination and data entry, with training provided.

You will work with email, chat, spreadsheets, and digital forms to assist customers, manage tickets, and maintain accurate records while delivering a positive customer experience in a remote setting.