Remote Customer Support Agent

Client of Pulse Media NL; Medina; Remote; SAR 105,000 - 157,000; Full time

Benefits offered by this job

Fully remote work environment

Paid onboarding and training

Full-time and part-time opportunities

Flexible scheduling

Paid time off

Job summary

Pulse Media NL is seeking a friendly, dependable Remote Customer Support Agent to join our team. This entry-level role assists customers with routine questions, account information, service requests, and order inquiries through approved channels.

You will work independently in a remote environment using email, chat platforms, and online systems. Prior experience is not required; training and ongoing support are provided, making this role suitable for recent graduates or career changers seeking

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Ability to follow established procedures and guidelines.
• Comfortable using email, live chat, and basic computer systems.

Responsibilities

• Respond to customer questions in a professional and courteous manner.
• Assist with routine account, product, service, or order inquiries.
• Provide accurate information using approved company resources.
• Document important information from interactions and update records.
• Escalate complex issues to the appropriate team and follow up on cases.
• Create and update customer support tickets and maintain case notes.
• Maintain a positive and professional customer experience.

Skills

Customer focus

Communication

Active listening

Problem solving

Attention to detail

Organization

Patience

Adaptability

Dependability

Confidentiality

Education

High school diploma or equivalent

Tools

CRM systems

Ticket-management systems

Microsoft Office or Google Workspace

Job description

Position Overview We are seeking a friendly dependable and customer-focused Remote Customer Support Agent to join our team

This entry-level position assists customers with routine questions account information service requests order inquiries and general support through approved communication channels

The ideal candidate communicates clearly listens carefully stays organized and enjoys helping people find solutions

You should be comfortable using computers email chat platforms and online systems while working independently in a remote environment

Previous professional customer support experience is not required

Training guidance and ongoing support will be provided

This opportunity is suitable for recent graduates career changers individuals returning to the workforce and candidates seeking their first professional remote customer service role

Key Responsibilities

• Customer Support Respond to customer questions in a professional and courteous manner
• Assist with routine account product service or order inquiries
• Provide accurate information using approved company resources
• Help customers understand basic processes and next steps
• Identify customer needs and provide appropriate solutions
• Escalate complex or unresolved concerns to the appropriate team
• Follow established customer service procedures and guidelines
• Maintain a positive and professional customer experience

Email amp Chat Support

• Respond to customer inquiries through email and live chat
• Provide clear accurate and helpful written responses
• Manage multiple routine conversations when required
• Use approved templates and resources appropriately
• Document important information from customer interactions
• Route specialized requests to the appropriate department
• Maintain professional written communication

Account amp Records Support

• Enter and update customer information in approved systems
• Maintain accurate customer profiles and interaction records
• Review information for completeness and accuracy
• Update authorized account details when requested
• Document customer questions actions and resolutions
• Identify missing or inconsistent information
• Protect confidential customer information

Issue Resolution

• Listen carefully to customer concerns
• Ask appropriate questions to understand the issue
• Follow established troubleshooting or resolution procedures
• Resolve routine issues within assigned authority
• Provide customers with clear next steps
• Escalate technical billing account or policy-related issues when necessary
• Follow up on assigned cases when required

Ticket amp Case Management

• Create and update customer support tickets
• Categorize requests accurately
• Maintain clear case notes
• Track open and pending customer issues
• Update ticket status as work progresses
• Follow established response and resolution timelines
• Close completed cases according to company procedures

Administrative amp Data Entry Support

• Enter customer and service information accurately
• Update spreadsheets trackers and internal records when assigned
• Process routine forms and requests
• Maintain organized digital documentation
• Review entries for basic errors or missing information
• Assist with additional administrative support tasks as needed

Team Communication

• Communicate professionally with supervisors and colleagues
• Coordinate with other departments regarding customer requests
• Provide timely updates regarding unresolved cases
• Ask for assistance when an issue falls outside assigned responsibilities
• Participate in virtual meetings coaching and training sessions
• Maintain dependable communication during scheduled working hours

What We Offer

• Depending on employment status location and eligibility benefits may include
• Fully remote work environment
• Competitive entry-level compensation
• Paid onboarding and customer service training
• Full-time and part-time opportunities
• Flexible scheduling for qualifying positions
• Paid time off and company holidays
• Health dental and vision benefits where applicable
• Professional development opportunities
• Ongoing coaching and performance feedback
• Opportunities for career advancement
• Company-provided equipment where applicable
• Supportive remote team environment

• High school diploma, GED, or equivalent
• Basic computer and typing proficiency
• Comfortable communicating through email and online chat
• Strong written and verbal communication skills
• Friendly and professional communication style
• Good listening and problem-solving skills
• Strong attention to detail
• Ability to follow established procedures and guidelines
• Ability to manage multiple routine requests
• Good organization and time-management skills
• Ability to remain patient and professional during challenging interactions
• Ability to work independently in a remote environment
• Willingness to learn new software and customer service processes
• Ability to maintain confidentiality
• Reliable internet connection and suitable remote workspace
• Previous professional experience is not required
• Familiarity with any of the following may be helpful: Customer service or customer support
• Email and live-chat support
• CRM or ticket-management systems
• Microsoft Office or Google Workspace
• Data entry and record maintenance
• Retail, hospitality, reception, or administrative support
• Order processing or account support
• Remote collaboration platforms
• Experience gained through internships, volunteer work, academic activities, retail, hospitality, freelance work, or other customer-facing responsibilities may also be relevant

• Customer Focus: Provide helpful and respectful assistance
• Communication: Explain information clearly and professionally
• Active Listening: Understand customer questions and concerns before responding
• Problem Solving: Follow established procedures to resolve routine issues
• Attention to Detail: Maintain accurate customer records and case notes
• Organization: Manage conversations, tickets, tasks, and follow-ups effectively
• Patience: Remain calm and professional during difficult interactions
• Adaptability: Learn new systems, policies, and support procedures
• Dependability: Maintain consistent attendance, productivity, and communication
• Confidentiality: Handle customer and company information responsibly

Ideal Candidate

Ideal Candidate You may be a strong fit if you enjoy helping people, communicate professionally, and are comfortable learning new systems and procedures. You are patient, dependable, organized, and able to handle customer questions with a solution-focused approach. You do not need years of customer service experience. We value candidates who demonstrate professionalism, communication skills, reliability, willingness to learn, and a genuine commitment to providing helpful customer support. Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote customer service position are encouraged to apply.