Remote Customer Support Pro - Paid Training

Client of Pulse Media NL; Medina; Remote; SAR 105,000 - 157,000; Full time

Benefits offered by this job

Fully remote work environment

Paid onboarding and training

Full-time and part-time opportunities

Flexible scheduling

Paid time off

Job summary

Pulse Media NL is seeking a friendly, dependable Remote Customer Support Agent to join our team. This entry-level role assists customers with routine questions, account information, service requests, and order inquiries through approved channels.

You will work independently in a remote environment using email, chat platforms, and online systems. Prior experience is not required; training and ongoing support are provided, making this role suitable for recent graduates or career changers seeking

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Ability to follow established procedures and guidelines.
• Comfortable using email, live chat, and basic computer systems.

Responsibilities

• Respond to customer questions in a professional and courteous manner.
• Assist with routine account, product, service, or order inquiries.
• Provide accurate information using approved company resources.
• Document important information from interactions and update records.
• Escalate complex issues to the appropriate team and follow up on cases.
• Create and update customer support tickets and maintain case notes.
• Maintain a positive and professional customer experience.

Skills

Customer focus

Communication

Active listening

Problem solving

Attention to detail

Organization

Patience

Adaptability

Dependability

Confidentiality

Education

High school diploma or equivalent

Tools

CRM systems

Ticket-management systems

Microsoft Office or Google Workspace

Job description

Pulse Media NL is seeking a friendly, dependable Remote Customer Support Agent to join our team. This entry-level role assists customers with routine questions, account information, service requests, and order inquiries through approved channels.

You will work independently in a remote environment using email, chat platforms, and online systems. Prior experience is not required; training and ongoing support are provided, making this role suitable for recent graduates or career changers seeking