Customer Support Specialist Administrator (Remote)

PULSE; Riyadh; Remote; SAR 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive entry-level compensation

Paid onboarding and training

Job summary

PULSE is seeking a friendly, organized and detail-oriented Customer Support Specialist Administrator to join our remote team. This entry-level role combines customer support with administrative coordination and data entry, with training provided.

You will work with email, chat, spreadsheets, and digital forms to assist customers, manage tickets, and maintain accurate records while delivering a positive customer experience in a remote setting.

Qualifications

• High school diploma or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient, professional demeanor.
• Ability to follow established procedures and work remotely.

Responsibilities

• Respond to customer questions professionally across channels.
• Assist with routine inquiries about accounts, orders, products, and services.
• Use approved resources to provide accurate information.
• Guide customers through standard processes and next steps.
• Maintain accurate customer records and ticket notes.
• Escalate complex issues appropriately and track progress.

Skills

Typing

Communication

Remote work

Attention to detail

Time management

Confidentiality

Multitasking

Independent work

Education

High school diploma

Tools

CRM systems

Ticket management tools

MS Office / Google Workspace

Job description

• Follow established quality-control procedures.
• Digital document-management systems.

Position Overview

We are seeking a friendly, organized, and detail-oriented Customer Support Specialist Administrator to join our remote team. This entry-level position combines customer support with administrative coordination, account maintenance, data entry, request management, and document processing.

The ideal candidate communicates clearly, enjoys helping customers, stays organized, and is comfortable using computers, email, chat, spreadsheets, and online business systems.

Previous professional experience is not required. Training and ongoing guidance will be provided.

Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote professional position are encouraged to apply.

Key Responsibilities

Customer Support

• Respond to customer questions and requests professionally.
• Assist with routine account, order, product, and service inquiries.
• Provide accurate information using approved company resources.
• Guide customers through standard processes and next steps.
• Resolve routine concerns within established procedures.
• Follow up on pending customer requests when required.
• Escalate complex or unresolved issues appropriately.
• Maintain a positive and professional customer experience.

Administrative Support

• Prepare and update spreadsheets, forms, lists, and trackers.
• Process routine administrative requests.
• Maintain internal logs, contact lists, and shared records.
• Organize digital folders and administrative resources.
• Assist with shared inboxes when assigned.
• Route documents and information to appropriate departments.
• Complete routine clerical and operational assignments.

Customer Records & Data Entry

• Enter and update customer information in company systems.
• Maintain accurate customer profiles and account records.
• Document customer interactions and completed actions.
• Review information for accuracy and completeness.
• Process authorized account updates.
• Identify missing, duplicate, outdated, or inconsistent information.
• Make routine corrections when authorized.
• Protect confidential customer information.

Ticket & Request Management

• Create and update customer support tickets.
• Categorize incoming requests appropriately.
• Maintain clear and accurate case notes.
• Track open and pending requests.
• Update ticket status as work progresses.
• Monitor deadlines and follow-up requirements.
• Escalate cases requiring specialized assistance.
• Close completed requests according to established procedures.

Account & Document Support

• Assist with routine account maintenance.
• Verify customer information before authorized changes.
• Upload, label, categorize, and organize digital documents.
• Review routine forms for completeness.
• Maintain electronic customer records.
• Follow established file-naming and storage procedures.
• Retrieve authorized documentation when requested.
• Maintain basic processing and tracking logs.

Quality & Accuracy

• Review completed work for accuracy.
• Compare information with approved source records.
• Identify incomplete or inconsistent information.
• Correct routine errors when authorized.
• Report unresolved discrepancies.
• Follow established quality-control procedures.
• Help maintain accurate customer and administrative records.

Remote Team Collaboration

• Communicate professionally through email, chat, and virtual meetings.
• Coordinate customer requests with other departments.
• Provide updates on pending or unresolved cases.
• Request clarification when instructions are incomplete.
• Participate in virtual meetings, coaching, and training.
• Maintain dependable communication during scheduled work hours.

Required Qualifications

• High school diploma, GED, or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient, and professional approach.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Basic problem-solving abilities.
• Ability to follow established procedures.
• Ability to manage multiple routine requests and assignments.
• Ability to work independently in a remote environment.
• Willingness to learn new software and processes.
• Dependable and professional work habits.
• Ability to maintain confidentiality.
• Reliable internet connection and suitable remote workspace.

Preferred Qualifications

Previous professional experience is not required. Familiarity with any of the following may be helpful:

• Customer service or customer support.
• Administrative or clerical support.
• Email, chat, or phone communication.
• CRM or ticket-management systems.
• Microsoft Office or Google Workspace.
• Data entry and customer records.
• Account or order processing.
• Digital document-management systems.
• Remote collaboration tools.

Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.

Skills & Competencies

• Customer-focused communication.
• Administrative organization.
• Data entry and accuracy.
• Account and records management.
• Active listening and patience.
• Problem solving.
• Attention to detail.
• Time management.
• Dependability and professionalism.
• Confidential information handling.

What We Offer

Depending on employment status, location, and eligibility, benefits may include:

• Fully remote work environment.
• Competitive entry-level compensation.
• Paid onboarding and training.
• Full-time and part-time opportunities.
• Flexible scheduling for qualifying positions.
• Paid time off and company holidays.
• Health, dental, and vision benefits where applicable.
• Professional development opportunities.
• Ongoing coaching and feedback.
• Career advancement opportunities.
• Company-provided equipment where applicable.
• Supportive remote team environment.

Ideal Candidate

You may be a strong fit if you enjoy helping customers while managing administrative tasks, account information, records, and service requests. You are organized, dependable, patient, detail-oriented, and comfortable learning new systems.

This position can provide a foundation for a career in customer support, customer operations, account administration, client services, or administrative support.

Equal Opportunity Statement

We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.