Remote Customer Support Specialist - Entry Level

Client of Pulse Media NL; Eastern Province; Remote; SAR 67,000 - 100,000; Full time

Job summary

Client of Pulse Media NL is seeking a friendly, dependable Remote Customer Support Agent to assist customers with routine questions, account information, and order inquiries from a remote environment. You will communicate clearly, listen carefully, and stay organized while helping people find solutions.

This entry‑level role welcomes recent graduates and career changers. Training, guidance, and ongoing support are provided to help you succeed in a remote setting.

Qualifications

• High school diploma or equivalent.
• Basic computer and typing proficiency.
• Comfortable communicating through email and online chat.
• Strong written and verbal communication skills.
• Friendly and professional communication style.
• Good listening and problem‑solving skills.
• Strong attention to detail.
• Ability to follow established procedures and guidelines.
• Ability to manage multiple routine requests.
• Good organization and time‑management skills.
• Ability to remain patient and professional during challenging interactions.
• Ability to work independently in a remote environment.
• Willingness to learn new software and customer service processes.
• Ability to maintain confidentiality.
• Reliable internet connection and suitable remote workspace.

Responsibilities

• Respond to customer questions in a professional and courteous manner.
• Assist with routine account product service or order inquiries.
• Provide accurate information using approved company resources.
• Help customers understand basic processes and next steps.
• Identify customer needs and provide appropriate solutions.
• Escalate complex or unresolved concerns to the appropriate team.
• Follow established customer service procedures and guidelines.
• Maintain a positive and professional customer experience.

Skills

Customer Focus

Communication

Active Listening

Problem Solving

Attention to Detail

Organization

Patience

Adaptability

Dependability

Confidentiality

Education

High school diploma

Tools

CRM

Ticketing systems

Microsoft Office

Google Workspace

Job description

Client of Pulse Media NL is seeking a friendly, dependable Remote Customer Support Agent to assist customers with routine questions, account information, and order inquiries from a remote environment. You will communicate clearly, listen carefully, and stay organized while helping people find solutions.

This entry‑level role welcomes recent graduates and career changers. Training, guidance, and ongoing support are provided to help you succeed in a remote setting.