Regional Automotive Technical Service Operations GM

Abdul Latif Jameel Company; Jeddah; On-site; SAR 300,000 - 540,000; Full time

Job summary

Abdul Latif Jameel Company in Jeddah seeks a Technical Service Operations GM to lead warranty technical activities, coordinate with manufacturers, and drive fast, precise resolutions. The role demands deep automotive sector knowledge and strong leadership to ensure service excellence across outlets.

You will oversee field data, campaign launches, and product quality initiatives while guiding managers to tackle recurring technical issues and uphold customer satisfaction.

Qualifications

• Bachelor’s Degree in Mechanical Engineering is required.
• 10 years of automotive industry experience with managerial responsibility.
• Strong data analysis and customer handling skills.

Responsibilities

• Oversee warranty technical operations and drive timely resolutions.
• Coordinate with manufacturers and service outlets on recalls and campaigns.
• Supervise Product Managers to address high-frequency technical problems.
• Ensure high-quality service and recall campaigns.

Skills

Data analysis

Customer handling

Education

Bachelor’s Degree in Mechanical Engineering

Job description

Abdul Latif Jameel Company in Jeddah seeks a Technical Service Operations GM to lead warranty technical activities, coordinate with manufacturers, and drive fast, precise resolutions. The role demands deep automotive sector knowledge and strong leadership to ensure service excellence across outlets.

You will oversee field data, campaign launches, and product quality initiatives while guiding managers to tackle recurring technical issues and uphold customer satisfaction.