General Manager, Services - Heavy Equipment. Saudi Arabia

Michael Page; Jeddah; On-site; SAR 300,000 - 420,000; Full time

Benefits offered by this job

Private medical insurance

Annual flights

Attractive bonus scheme

Job summary

Michael Page is representing a leading automotive group in Saudi Arabia seeking a Service Manager to head countrywide service operations. You will ensure workshops operate efficiently and profitably, with regional service managers reporting to this role.

Responsibilities include budgeting, KPI setting, labor rate decisions, workshop productivity, manpower planning, service and warranty administration, and training.

Qualifications

• Related technical degree (Mechanical / Automobile or similar) with a minimum of 10 years in Heavy Equipment or Commercial Vehicles.
• Experience managing a Workshop & Service operation in the most recent part of your career.
• Experience dealing with Principals/Suppliers on Service matters is advantageous.

Responsibilities

• Assume functional responsibility of countrywide Service operations and ensure workshops operate effectively and profitably.
• Communicate with Principals on Service matters and prepare budgets and business plan.
• Set and monitor KPIs, labor rates, and plan manpower recruitment.
• Oversee Service & Warranty administration and training; manage workshop resources.

Skills

Budgeting

KPI setting

Workshop mgmt

Manpower planning

Service operations

Vendor liaison

Training

Education

Mechanical / Automobile engineering degree

Job description

Reporting into the Senior General Manager - Product Support, you will assume functional responsibility of countrywide Service operations and will ensure that all workshops operate effectively and profitably. Regional Service Managers have a functional reporting to this role.

Your responsibilities will include:

• Communicating with Principals on Service matters;
• Preparing of Budgets and Business Plan for the entire Service Operation;
• Setting and monitoring Key Performance Indices;
• Setting of labor rates;
• Managing workshop productivity & efficiency;
• Planning and recruitment of manpower;
• Service & Warranty Administration;
• Training
• Planning and provision of workshop resources (tools, vehicles etc.)

The successful candidate must hold a related technical degree (Mechanical / Automobile or similar) with a minimum of 10 years of experience within Heavy Equipment or Commercial Vehicles industries. You must have managed a Workshop & Service operation in the most recent part of your career. Experience in dealing with renowned Suppliers (Principals) on Service matters will be to your advantage.

About our client

Our client is leading Automotive group in Saudi Arabia with multiple companies including Heavy Equipment, Automotive, Heavy Equipment, Media, Advertising and Finance. This group has been operating since 1945 and its performance standards are often benchmarked in the industry. Its heavy equipment company is aligned with an internationally renowned brand.

What's on offer

This is an excellent career opportunity for a Service Manager who is looking to move to an exciting, business in Saudi Arabia. They are offering an attractive tax free package with additional benefits such as:

• private medical insurance
• annual flights
• an attractive bonus scheme

Location: Saudi Arabia