Receptionist

Frasers Group plc; Riyadh; On-site; SAR 70,000 - 110,000; Full time

Job summary

Fraser Suites Riyadh is seeking a Receptionist to deliver outstanding guest service at the hotel front desk. You will check guests in and out, answer inquiries, and coordinate with services to meet guest needs.

The successful candidate will have proven experience in a similar role, excellent communication skills, and a hands-on attitude with attention to detail in a hotel reception environment. This on-site role offers competitive benefits.

Qualifications

• Experience in a similar role with excellent communication skills.
• Enthusiastic team player with passion for customer experience.
• Hands-on attitude with attention to detail in a hotel reception environment.

Responsibilities

• Be fully conversant with all hotel facilities and services.
• Process check-in and check-out according to hotel policies.
• Complete the guest registration form with accurate details.
• Handle reservations inquiries via phone and email.
• Act on flags and VIP requests.
• Maintain awareness of arrivals, accommodation needs, and departures.
• Prepare records for VIP, extended stays, and repeat guests.
• Answer queries on facilities and tourist information.
• Maintain confidentiality of guest information.
• Provide assistance to guests during their stay.
• Address and resolve complaints promptly.

Skills

Customer service

Communication skills

Hotel reception

Job description

About The Role

Role: Receptionist

Salary:Competitive Salary & Benefits

Location: Location:Fraser Suites – Riyadh

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

We are looking for a Receptionist to join Fraser Suites Riyadh and ensure the highest standards of service delivery to all guests from their arrival and check-in, to check-out.

What you’ll be doing as a Receptionist:

• Be fully conversant with all hotel facilities and services.
• To process check-in and check-out according to the hotel policies and procedures.
• To complete the guest’s registration form and ensure all details are accurately captured.
• Courteously and promptly handle all reservations enquiries on phone, emails, etc.
• Act on flags and special requests.
• Maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day.
• Follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices.
• Prepare all records connected with pre-registration for VIP, extended stays and repeat guests.
• Answer queries on house facilities and places of tourist interest.
• Assure accountability for cash float issued.
• Maintain confidentiality with regard to guest's personal information.
• Provide assistance to guests on all matters relating to their stay.
• Act on any complaint received.

What we’re looking for:

You have proven experience in a similar role with excellent communication skills. You are an enthusiastic individual with a passion for customer experience. You will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. You have a hands-on attitude with attention to detail and experience in working in a hotel reception environment.