Real-Time Transport Control Tower Lead

Confidential Government

Dammam

On-site

SAR 90,000 - 130,000

Full time

4 days ago

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Job summary

Confidential Government is seeking a Control Tower Officer to oversee transportation operations from start to finish, around the clock, ensuring on-time deliveries and SLA/KPI adherence. You will link fleet, dispatch, customer service, customs and customers, ranking cases by urgency until resolved.

The role requires monitoring real-time GPS/TMS data, coordinating with multiple teams, and producing daily to monthly reports.

Qualifications

Bachelor's degree in Supply Chain, Logistics, Business Administration, Industrial Engineering or a related field.
2–3 years in control tower, transportation operations, fleet monitoring or logistics coordination, preferably in transport, freight forwarding or shipping.

Responsibilities

Monitor truck movements, trips and shipments in real time through GPS/TMS and tracking systems.
Track trip progress against the plan and flag delays, route deviations, long stops and missed delivery windows.
Follow up on all active trips with drivers, dispatchers and transport providers (own fleet and subcontracted).
Rank critical and time-sensitive shipments and escalation exceptions to the right teams quickly.
Coordinate with fleet, dispatch, customs clearance, customer service and warehouse teams to fix operational bottlenecks.
Log incidents such as accidents, breakdowns, cargo damage and delays. Follow up with the relevant teams until each case is closed.
Keep customers and internal stakeholders informed with accurate shipment status updates (ETA, POD, exceptions).
Prepare daily, weekly and monthly operational reports and KPI dashboards covering on-time delivery, trip turnaround, fleet utilisation and SLA compliance.
Keep system data accurate, including trip records, milestones, PODs and exception logs.
Carry out root cause analysis on repeated delays and failures, and suggest ways to fix them.
Monitor driver compliance with working hours, speed limits, route rules and safety requirements.
Help track container movement between ports, depots and customer sites, including equipment return and detention.
Take part in shift handovers and make sure all open cases are passed on clearly.
Support continuous improvement work to make operations more visible and efficient.