Product Delivery Manager - Digital Transactional Services

Riyadh Air; Riyadh; On-site; SAR 350,000 - 550,000; Full time

Job summary

Riyadh Air seeks an experienced Digital Product Delivery lead to drive guest-centric online experiences across web, mobile, and chatbot platforms. You will own end-to-end delivery within agile squads, coordinating with product, UX, engineering, and operations to ensure fast, reliable self-service journeys.

With 7+ years in digital product delivery in aviation, you will shape checkout, booking, payments, and post-purchase servicing, driving conversion, loyalty and service excellence while

Qualifications

• 7+ years of experience in digital product delivery in airline/aviation environments.
• Proven expertise in Agile methodologies including sprint planning and backlog management.
• Hands-on API integration experience across booking, payment, and servicing systems.

Responsibilities

• Lead delivery of core digital servicing and booking features across web, mobile, and chatbot platforms.
• Collaborate with product, UX, engineering and operations to ensure high-performance guest experiences.
• Deliver self-service journeys from check-in to refunds, aligned with roadmap priorities.

Skills

Agile methodologies

Sprint planning

Backlog management

Cross-squad coordination

API integrations

Education

Degree qualification

Job description

About the Company

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations.

About the Role

Are you ready to lead the delivery of seamless, guest-first digital experiences in a fast-paced aviation environment?

Join us and take charge of core digital servicing and booking features that redefine how travelers interact with Riyadh Air across web, mobile, and chatbot platforms.

This role offers the opportunity to deliver modern self-service journeys, from check-in and disruption management to refund flows and payment confirmations. You will work across agile squads to execute sprint deliverables in line with roadmap priorities, driving transformation through structured release cycles and operational handovers.

You will collaborate closely with product, UX, engineering, and operations teams to ensure each digital interaction meets performance standards and enhances guest satisfaction. Proactive monitoring, issue resolution, and continuous optimisation will be central to your success.

Importantly, your experience with Offer and Order retailing, API integration, and agile delivery will be critical in enabling transactional journeys that directly impact conversion, loyalty, and service excellence.

Shape the future of travel by delivering intuitive digital solutions that empower our guests at every step of their journey.

About You

Degree qualified, You are well-equipped with a minimum of 7 years of experience in digital product delivery, coming from an airline or aviation environment. Proven expertise in Agile methodologies, including sprint planning, backlog management, and cross-squad coordination is essential.

We'd love to hear from you even more on if you have hands-on experience with API integrations, especially in booking, payment, and servicing systems.

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.