Manager Premium & VIP Guest Experience

Riyadh Air; Riyadh; On-site; SAR 600,000 - 900,000; Full time

Job summary

Riyadh Air seeks a seasoned leader to shape premium guest experiences across airport, lounge, boarding, inflight and arrival moments. You will set strategy, standards, and operating framework for Premium, VIP and VVIP journeys, working with airport teams and partners to ensure flawless delivery.

You have at least 7 years in guest experience or luxury hospitality, with proven people leadership, program management, and budget oversight in a complex matrix.

Qualifications

• Minimum of 7 years of experience in guest experience, premium services, VIP services, luxury hospitality, aviation, airport operations, or related customer-centric environment.
• Proven leadership experience managing people, programs, partners and budgets within a complex matrixed environment.
• Expertise in premium and VIP journey design, protocol and discretion, service recovery, and performance reporting.

Responsibilities

• Lead Premium, VIP and VVIP journeys across airport, lounge, boarding, inflight and arrival moments.
• Define strategy, standards and operating framework for premium guest experiences.
• Build partnerships with airport authorities, external providers and service partners to ensure consistent delivery.

Skills

Premium & VIP journey design

Leadership experience

Stakeholder management

Budget management

Operational readiness

Education

Bachelor's degree or higher

Job description

About the Company

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About the Role

Are you ready to lead exceptional Premium, VIP and VVIP guest journeys that define modern luxury travel at every touchpoint? This role is central to shaping and delivering premium guest experiences across airport, lounge, boarding, inflight and arrival moments. It ensures seamless, personalized service for high-priority guests while balancing protocol, privacy and operational excellence. A core part of the role is setting the strategy, standards and operating framework for Premium, VIP and VVIP journeys. This includes guest segmentation, personalization approaches and service recovery plans that protect satisfaction and brand reputation. Working closely with airport teams, inflight, digital, commercial, security, protocol and government stakeholders, the position drives coordinated execution across our network. It also builds strong partnerships with airport authorities, external providers and service partners to maintain consistency and readiness. The role oversees journey implementation from planning through live delivery, including simulations, rehearsals and post-journey reviews. It also monitors high-profile journeys in real time, managing risks, escalations and interventions with calm judgment. With responsibility for performance and capability building, this position establishes service behaviors, training requirements, dashboards and executive reporting. It also manages budgets, vendors and business cases to support quality delivery and continuous improvement. This is an opportunity to lead one of our most visible guest experience portfolios, shaping premium travel standards with precision, discretion and lasting impact.

About You

Degree qualified, you will demonstrate a minimum of 7 years of experience in guest experience, premium services, VIP services, luxury hospitality, aviation, private aviation, airport operations, government protocol, executive services, or a related customer-centric environment. You are expected to possess proven leadership experience managing people, programs, partners and budgets within a complex matrixed environment. You will bring strong expertise in premium and VIP journey design, protocol and discretion, service recovery, operational readiness, stakeholder management, performance reporting, and translating strategy into executable standards across high-profile guest experiences. This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.