Presales Engineer

IDEMIA Public Security; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

IDEMIA Public Security in Saudi Arabia seeks a senior Solutions Engineer to support regional sales, deliver technical presentations, and lead discovery sessions with government and enterprise clients. You will act as the primary technical contact during evaluations and POCs, configuring IDEMIA products for demos and shaping architectures that meet customer needs.

The role requires 5+ years in a customer-facing technical or pre-sales role, a relevant bachelor's degree, and experience with

Qualifications

• 5+ years in a customer-facing technical or pre-sales role.
• Bachelor's degree in CS/IT/Electronics or related field.
• Experience with biometric technologies, identity management or security solutions.
• Experience delivering demos/POCs and solution designs.
• Strong understanding of solution architecture and systems integration.
• Experience in government, airport, transportation, public security or critical infrastructure is desirable.
• Excellent troubleshooting, analytical and communication skills.

Responsibilities

• Support Regional Sales Director during customer meetings and business development activities
• Deliver technical presentations, workshops and demonstrations
• Lead technical discovery sessions to understand customer requirements and business challenges
• Support Proof of Concept (POC) activities from planning through to completion
• Configure and deploy IDEMIA products and solutions for demonstrations and POCs
• Act as the primary technical contact for customers, partners and system integrators during evaluations and POCs
• Define solution architectures and recommend the most suitable products and services to meet customer requirements
• Prepare technical documentation, solution designs and customer presentations
• Work closely with Product Management to communicate customer feedback and market requirements
• Travel across Saudi Arabia and the wider Middle East region as required

Skills

Pre-sales

Solutions engineering

Customer-facing

Presentation skills

Stakeholder management

Troubleshooting

Education

Bachelor's degree in Computer Science/Information Technology/Electronics Engineering or related discipline

Tools

Biometric technologies

Identity management

Security solutions

Job description

Job description

• Support the Regional Sales Director during customer meetings and business development activities
• Deliver technical presentations, workshops and demonstrations of IDEMIA solutions
• Answer customer technical questions and articulate IDEMIA’s key differentiators
• Lead technical discovery sessions to understand customer requirements and business challenges
• Support Proof of Concept (POC) activities from planning through to completion
• Configure and deploy IDEMIA products and solutions for demonstrations and POCs
• Act as the primary technical contact for customers, partners and system integrators during evaluations and POCs
• Define solution architectures and recommend the most suitable products and services to meet customer requirements
• Prepare technical documentation, solution designs and customer presentations
• Work closely with Product Management to communicate customer feedback and market requirements
• Monitor competitor activity and industry trends and provide recommendations for product evolution
• Collaborate with Engineering, Product, Support and Sales teams to resolve technical issues
• Support project handover activities where required
• Provide accurate weekly and monthly activity reporting
• Travel across Saudi Arabia and the wider Middle East region as required

Profile description

• 5+ years of experience in a customer-facing technical, integration, pre-sales or solutions engineering role
• Bachelor's degree in Computer Science, Information Technology, Electronics Engineering or a related discipline
• Experience working with biometric technologies, identity management, physical access control or security solutions
• Experience supporting customer demonstrations, technical workshops, proof of concepts (POCs) and solution design activities
• Strong understanding of solution architecture, systems integration principles and enterprise infrastructure environments
• Experience working within government, airport, transportation, public security or critical infrastructure environments is highly desirable
• Excellent troubleshooting, analytical and problem-solving skills
• Strong communication, presentation and stakeholder management skills, with the ability to engage both technical and non-technical audiences
• Experience working collaboratively with customers, partners and system integrators

Additional Information

• This role requires regular travel across Saudi Arabia and may require regional travel when supporting customer engagements, demonstrations and proof of concepts