Premier Resident Engineer: Cloud & Wireless Expert (Riyadh)

Extremenetworks

Riyadh

On-site

SAR 290,000 - 320,000

Full time

14 days+

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Benefits package

Job summary

Extreme Networks in Saudi Arabia seeks an experienced Premier Resident Engineer (PRE) to join our Premier Support Delivery Organization, providing advanced technical guidance and escalation for customers using Extreme Cloud IQ across wireless, edge, and campus deployments.

The role requires 8–10 years in technical support, strong IP networking and troubleshooting, and business-level English (Arabic preferred). Certifications within a year are encouraged, with onsite work and travel as needed.

Qualifications

8-10 years of technical support experience.
Strong cloud, Ethernet Fabrics and network management experience.
Business level English; Arabic preferred.
Extreme certifications within 1 year of employment (CCNA/CCNP/CCIE are a plus).

Responsibilities

Provide technical support to Extreme Networks Premier customers focusing on wireless, edge, campus and cloud. Drive Premier services ability to support Extreme Cloud IQ.
Case handling, first line troubleshooting, escalation for customer 1st level engineers, and engagement with Extreme GTAC for resolution.
Assists third party maintainer (TPM) with hardware replacements if necessary.
Mature network management and troubleshooting skills; diagnose and resolve issues on Extreme equipment.
Define, manage, and execute problem resolution plans and communicate closure to stakeholders.
Resource for maintenance, tuning and optimization of client environments.
Participate in weekly support meetings and provide status reporting.