Senior Resident Engineer – Riyadh (Cloud & Wireless)

Extreme Networks; Riyadh; On-site; SAR 290,000 - 320,000; Full time

Job summary

Extreme Networks in Riyadh is seeking a Premier Resident Engineer to deliver advanced technical support for on-site customers, focusing on wireless, edge, and cloud solutions.

The role requires 8-10 years in technical support, strong IP networking skills, and proficiency in English; Arabic is a plus. Travel up to 20% and flexible hours may apply. The position is full-time and on-site in Riyadh, SA.

Qualifications

• 8-10 years’ experience in a technical support environment including significant exposure to layer 1 through layer 7 troubleshooting, signaling, data analytics, and switching and routing.
• Strong preference for Cloud, Ethernet Fabrics and Network Management Language Requirements.
• Business level communication required in English, Arabic also preferential.

Responsibilities

• Provide technical support to Extreme Networks Premier customers focusing on product portfolio with focus on wireless, edge, campus and especially cloud.
• Drive Premier services ability to support Extreme Cloud IQ. Duties include Case handling, first line troubleshooting, acting as an escalation for customer 1st level engineers, and full engagement with Extreme GTAC for situation control and resolution.
• Assists third party maintainer (TPM) with hardware replacements if necessary.
• Mature network management and troubleshooting skills; understand, troubleshoot, diagnose, and resolve customer issues on Extreme equipment.
• Define, manage, and execute problem resolution plans and communicate closure/resolution to Extreme customer support, Premier Delivery Manager (PDM), Partners, and Customers.

Skills

IP networking

Troubleshooting

Customer support

English proficiency

Arabic proficiency

Education

Bachelor's degree in technical field

Master's degree in Computer Science

Tools

CCNA

CCNP

CCIE

ExtremeCloud IQ

Fabric Connect

Job description

Extreme Networks in Riyadh is seeking a Premier Resident Engineer to deliver advanced technical support for on-site customers, focusing on wireless, edge, and cloud solutions.

The role requires 8-10 years in technical support, strong IP networking skills, and proficiency in English; Arabic is a plus. Travel up to 20% and flexible hours may apply. The position is full-time and on-site in Riyadh, SA.