Premier Resident Engineer – Cloud & Wireless (Riyadh)

Extreme Networks; Riyadh; Presencial; SAR 290.000 - 320.000; Jornada completa

Descripción de la vacante

Extreme Networks in Saudi Arabia is seeking an experienced Premier Resident Engineer (PRE) to join the Premier Support Delivery Organization. You will provide technical guidance, troubleshooting, escalation handling, and consultation for customers using the white glove program.

The role requires 8–10 years of experience in technical support, CCNA/CCNP/CCIE certifications, and strong English language skills (Arabic preferred).

Formación

• Bachelor's degree in a technical field or equivalent work experience.
• 8–10 years in a technical support environment with strong troubleshooting skills.
• Cloud, Ethernet Fabrics, and Network Management experience is preferred.
• Business-level English; Arabic is a plus and beneficial for this role.

Responsabilidades

• Provide technical support to Extreme Networks Premier customers focusing on wireless, edge, campus, and cloud solutions.
• Handle cases, perform first-line troubleshooting, escalate to senior engineers, and coordinate with GTAC for resolution.
• Assist TPM with hardware replacements when needed and maintain timely status updates to customers and stakeholders.
• Develop and implement problem resolution plans and communicate closures to customers, partners, and PDM.
• Maintain knowledge of Extreme products and cloud strategies; contribute to proactive health checks and optimization.

Conocimientos

IP networking fundamentals

Troubleshooting

Network management

English language

Arabic language (preferred)

Educación

Bachelor's degree in technical field

Herramientas

ExtremeCloud IQ

ExOS / Switch Engine

Fabric Connect (SPBm)

Descripción del empleo

Extreme Networks in Saudi Arabia is seeking an experienced Premier Resident Engineer (PRE) to join the Premier Support Delivery Organization. You will provide technical guidance, troubleshooting, escalation handling, and consultation for customers using the white glove program.

The role requires 8–10 years of experience in technical support, CCNA/CCNP/CCIE certifications, and strong English language skills (Arabic preferred).