Premier Resident Engineer - Cloud Networking (Riyadh Area)

Extreme Networks, Inc; Riyadh; On-site; SAR 290,000 - 320,000; Full time

Job summary

Extreme Networks in Saudi Arabia is seeking an experienced Premier Resident Engineer (PRE) to join the Premier Support Delivery Organization. The PRE provides guidance, escalation, and consultation for Extreme Network products, with focus on wireless, edge, campus and cloud.

The role requires 8–10 years in technical support, strong IP networking skills, and English business proficiency (Arabic preferred). CCNA/CCNP/CCIE are a plus.

Qualifications

• Bachelor's degree in a technical field or equivalent work experience.
• 8-10 years of technical support experience with deep troubleshooting.
• English business level; Arabic preferred.
• CCNA/CCNP/CCIE certifications a plus.
• Strong IP networking fundamentals and cloud networking experience.

Responsibilities

• Provide technical support to Premier customers focusing on wireless, edge, campus and cloud.
• Handle cases, first-line troubleshooting, escalation, and GTAC collaboration.
• Assist TPM with hardware replacements when needed.
• Diagnose, troubleshoot, and resolve customer issues on Extreme equipment.
• Define, manage, and execute problem resolution plans with stakeholders.
• Maintain health and optimization of client Extreme environments.
• Attend weekly support meetings and provide status updates.

Skills

8-10 years experience

Cloud networking

IP networking basics

Customer-focused

Education

Bachelor's degree in technical field

Master's in Computer Science

Tools

Extreme Cloud IQ

Extreme Fabric Connect

Site Engine / ExOS

Job description

Extreme Networks in Saudi Arabia is seeking an experienced Premier Resident Engineer (PRE) to join the Premier Support Delivery Organization. The PRE provides guidance, escalation, and consultation for Extreme Network products, with focus on wireless, edge, campus and cloud.

The role requires 8–10 years in technical support, strong IP networking skills, and English business proficiency (Arabic preferred). CCNA/CCNP/CCIE are a plus.