Pilgrim Guest Experience Concierge

Ummahjobs; Saudi Arabia; On-site; SAR 36,000 - 60,000; Full time

Job summary

Courtyard by Marriott in Makkah, Saudi Arabia is seeking an entry-level Guest Experience Expert to welcome and assist pilgrims and travelers. You will handle check-in/out, guide guests on local sites, and uphold Marriott’s brand standards while maintaining guest confidentiality in a sacred destination.

You don’t need prior hospitality experience; a high school diploma is preferred. The role involves standing and walking for extended periods and requires a professional appearance with a

Qualifications

• Entry-level role; no prior hospitality experience required.
• High school diploma or GED preferred.
• Genuine passion for guest service and Marriott values.

Responsibilities

• Proactively identify and respond to guest needs before they are expressed.
• Manage check-in, check-out, and a wide range of operational requests and tasks.
• Prepare required daily reports and documentation.
• Provide guidance on local attractions, holy sites, and points of interest.
• Maintain professional appearance and uphold Marriott's service standards and brand values.
• Follow workplace safety protocols and maintain guest confidentiality.
• Perform physical duties including standing, walking, and sitting for extended periods; move or carry objects up to 10 pounds.

Skills

Guest service orientation

Communication skills

No experience required

Education

High school diploma or GED

Job description

Courtyard by Marriott in Makkah, Saudi Arabia is seeking an entry-level Guest Experience Expert to welcome and assist pilgrims and travelers. You will handle check-in/out, guide guests on local sites, and uphold Marriott’s brand standards while maintaining guest confidentiality in a sacred destination.

You don’t need prior hospitality experience; a high school diploma is preferred. The role involves standing and walking for extended periods and requires a professional appearance with a