Guest Experience Expert

Ummahjobs; Saudi Arabia; On-site; SAR 36,000 - 60,000; Full time

Job summary

Courtyard by Marriott in Makkah, Saudi Arabia is seeking an entry-level Guest Experience Expert to welcome and assist pilgrims and travelers. You will handle check-in/out, guide guests on local sites, and uphold Marriott’s brand standards while maintaining guest confidentiality in a sacred destination.

You don’t need prior hospitality experience; a high school diploma is preferred. The role involves standing and walking for extended periods and requires a professional appearance with a

Qualifications

• Entry-level role; no prior hospitality experience required.
• High school diploma or GED preferred.
• Genuine passion for guest service and Marriott values.

Responsibilities

• Proactively identify and respond to guest needs before they are expressed.
• Manage check-in, check-out, and a wide range of operational requests and tasks.
• Prepare required daily reports and documentation.
• Provide guidance on local attractions, holy sites, and points of interest.
• Maintain professional appearance and uphold Marriott's service standards and brand values.
• Follow workplace safety protocols and maintain guest confidentiality.
• Perform physical duties including standing, walking, and sitting for extended periods; move or carry objects up to 10 pounds.

Skills

Guest service orientation

Communication skills

No experience required

Education

High school diploma or GED

Job description

Full-time entry-level Guest Experience Expert position at Courtyard by Marriott in Makkah, Saudi Arabia. This role offers a unique opportunity to serve Muslim pilgrims and visitors in the holiest city in Islam, where entry is restricted to Muslims only.

Key Responsibilities

• Proactively identify and respond to guest needs before they are expressed
• Manage check-in, check-out, and a wide range of operational requests and tasks
• Prepare required daily reports and documentation
• Provide guidance on local attractions, holy sites, and points of interest
• Maintain professional appearance and consistently uphold Marriott's service standards and brand values
• Follow workplace safety protocols and maintain guest confidentiality
• Perform physical duties including standing, walking, and sitting for extended periods; occasionally move or carry objects up to 10 pounds

Required Qualifications

• Entry-level position; no prior hospitality or work experience required
• No supervisory experience necessary
• High school diploma or GED equivalent preferred
• Genuine passion for guest service and commitment to Marriott's values in a spiritually significant destination