PATIENT RELATIONS REPRESENTATIVE II

KFSHRC; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Job summary

KFSHRC is seeking a Patient Relations Officer in Riyadh to ensure patient satisfaction. You will respond to inquiries, handle complaints, and liaise with departments to provide timely solutions.

You will conduct daily rounds, advocate for patient rights, conduct surveys, and input data into the electronic system. Saudi Nationals only.

Qualifications

• Bachelor’s in Social Services, Psychology, Hospital Administration, Public Relations, or other related discipline is required.
• One year of related experience is required.

Responsibilities

• Attends to patients/families and responds to inquiries and complaints and liaises with concerned Departments to ensure satisfactory solution.
• Responds to IPA ticketing system and outreach requests.
• Conducts daily rounds on patients based on the scheduled assignments.
• Advocates for the patient’s rights to obtain optimum required services.
• Serves as a central source and referral for information concerning patient rights and responsibilities, the organization’s policies and procedures pertinent to patient care.
• Holds Physician-Family conferences in response to patient’s needs.
• Participates in emphasizing and implementing JCIA standards and government laws pertaining to patient’s rights and ethical issues.
• Administers patient satisfaction survey and inputs data in the electronic database. Utilizes feedback to facilitate system improvements to better meet patient needs.
• Collects and inputs data pertinent to patient complaints and findings.
• Maintains patient and family confidence by keeping complaint information confidential.
• Prevents complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints

Skills

Communication

Customer service

Conflict resolution

Arabic language

Education

Social Services

Psychology

Hospital Administration

Public Relations

Related discipline

Job description

INPATIENT (Sec)-R/ PATIENT RELATIONS (Dpt)-R | External Job

Acts to ensure patient satisfaction is maintained. Responsible for responding to patient questions and concerns. Ensures that policies, practices, procedures and Patients’ Bill of Rights are followed.

Key responsibilities

• Attends to patients/families and responds to their inquiries and complaints and liaises with concerned Departments to ensure satisfactory solution.
• Responds to IPA ticketing system and outreach requests.
• Conducts daily rounds on patients based on the scheduled assignments.
• Advocates for the patient’s rights to obtain optimum required services.
• Serves as a central source and referral for information concerning patient rights and responsibilities, the organization’s policies and procedures pertinent to patient care.
• Holds Physician-Family conferences in response to patient’s needs.
• Participates in emphasizing and implementing JCIA standards and government laws pertaining to patient’s rights and ethical issues.
• Administers patient satisfaction survey and inputs data in the electronic database. Utilizes feedback to facilitate system improvements to better meet patient needs.
• Collects and inputs data pertinent to patient complaints and findings.
• Maintains patient and family confidence by keeping complaint information confidential.
• Prevents complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints

Other responsibilities

• Saudi Nationals only.

Education

• Bachelor’s in Social Services,Psychology, Hospital Administration, Public Relations, or other relateddiscipline is required.

Experience

• One (1) year of related experience is required.