Healthcare Call Center Agent: Patient Services Pro

iiqaf Group; Riyadh; On-site; SAR 56,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Paid annual leave

Employment visa support

End-of-service benefits

Professional training and development

Career growth opportunities

Supportive and multicultural working环境

Job summary

IIQAF Group is seeking a professional and customer-focused Call Center Agent to join our healthcare operations in Riyadh. The Call Center Agent will handle inbound and outbound calls, respond to patient and customer inquiries, schedule appointments, provide accurate healthcare-related information, and coordinate with hospital and clinic departments to ensure a smooth patient experience.

The position requires a high school diploma or equivalent; healthcare or patient service experience is

Qualifications

• High school diploma or equivalent; higher education is an advantage.
• Previous experience as a Call Center Agent or related role.
• Healthcare, hospital, or patient service experience is preferred.
• Experience handling high-volume inbound/outbound calls.
• Ability to stay calm and professional with difficult customers.
• Strong attention to detail and accuracy.
• Multitasking across multiple calls and requests.
• Willingness to work in a fast-paced hospital environment.
• Shifts including weekends and public holidays may be required.

Responsibilities

• Handle inbound and outbound calls from patients and customers.
• Respond to inquiries about appointments, services, departments and doctors.
• Schedule, confirm, reschedule, and cancel patient appointments accurately.
• Provide information about healthcare services and procedures.
• Register and update patient information in systems.
• Verify patient details and appointment information.
• Follow up on appointments and service requests.
• Document complaints and ensure appropriate follow-up.
• Participate in quality monitoring and training activities.
• Maintain accurate daily reports and call center records.
• Adhere to hospital policies and professional standards.
• Work rotating shifts, weekends, holidays, or extended hours as required.

Education

High school diploma or equivalent

Diploma/degree in Healthcare Administration

Customer Service experience

Job description

IIQAF Group is seeking a professional and customer-focused Call Center Agent to join our healthcare operations in Riyadh. The Call Center Agent will handle inbound and outbound calls, respond to patient and customer inquiries, schedule appointments, provide accurate healthcare-related information, and coordinate with hospital and clinic departments to ensure a smooth patient experience.

The position requires a high school diploma or equivalent; healthcare or patient service experience is