Patient Experience Advocate I

KFSHRC; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

KFSHRC in Riyadh seeks a dedicated Patient Relations professional to safeguard patient rights and oversee complaint resolution. This role focuses on educating patients and families, coordinating with departments, and ensuring adherence to hospital policies and the Patients’ Bill of Rights.

Saudi nationals only, with a strong emphasis on confidentiality and service quality. The position involves daily patient rounds, handling inquiries, and mentoring new staff about the Patient Advocate role.

Qualifications

• Master’s or Bachelor’s degree in Social Services, Psychology, Hospital Administration, Public Relations, or other related discipline.
• One year of related experience with Master’s, or three years with Bachelor’s is required.
• Saudi Nationals only.

Responsibilities

• Attends to patients/families and responds to inquiries and complaints; liaises with departments to ensure satisfactory solutions.
• Coordinates, investigates and resolves patients’ complaints and grievances about quality of care and services.
• Educates staff and physicians on patients’ needs and rights; serves as central information source on patient rights and responsibilities.
• Conducts daily rounds on patients as per schedule.
• Responds to IPA ticketing system and outreach requests.
• Participates in training and orientation of new staff about Patient Advocates roles and responsibilities.
• Keeps a record of all complaints and related correspondence; prepares official responses for management review.
• Maintains patient and family confidentiality of complaint information.

Skills

Patient relations

Communication

Conflict resolution

Education

Master’s degree in Social Services / related

Bachelor’s degree in related field

Job description

KFSHRC in Riyadh seeks a dedicated Patient Relations professional to safeguard patient rights and oversee complaint resolution. This role focuses on educating patients and families, coordinating with departments, and ensuring adherence to hospital policies and the Patients’ Bill of Rights.

Saudi nationals only, with a strong emphasis on confidentiality and service quality. The position involves daily patient rounds, handling inquiries, and mentoring new staff about the Patient Advocate role.