Parts Sales Consultant

United Motors Group; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

United Motors Group in Jeddah seeks a Parts Sales Consultant to help customers identify the right automotive parts, advise on compatibility, and drive sales while keeping inventory accurate.

You will process orders, coordinate delivery or pickup, and upsell related parts. Excellent product knowledge and English communication are essential to support customers and collaborate with service teams.

Qualifications

• Diploma or Bachelor's in Mechanical Engineering or related field.
• 1–3 years in sales parts or related experience.

Responsibilities

• Assist customers in identifying parts needs and offering suitable parts.
• Process parts orders, pricing, invoicing, and arrange for delivery or pickup.
• Maintain accurate inventory records and organize storage.
• Provide technical support on part identification and installation.
• Collaborate with technicians and service advisors to resolve inquiries.

Skills

Customer service

Sales skills

Product knowledge

Communication skills

Inventory management

Technical troubleshooting

English proficiency

Education

Diploma or Bachelor in Mechanical Engineering or related field

Tools

MS Excel

Inventory software

ERP/Inventory software

Job description

Parts Sales Consultant

High-level Job Purpose Statement

Responsible for assisting customers in identifying and purchasing the right parts for their vehicles, maintaining inventory accuracy, and contributing to the overall success of the aftersales division.

Essential Duties and Responsibilities

Customer Service and Sales

• Assist customers in identifying their parts needs, providing accurate information, and recommending suitable parts based on their vehicle specifications.
• Demonstrate excellent product knowledge and explain the features, benefits, and compatibility of different parts to customers.
• Process parts orders, including pricing, invoicing, and arranging for delivery or pickup.
• Upsell and cross-sell related parts and accessories to maximize sales opportunities.

Inventory Management

• Maintain accurate inventory records, including stock levels, part numbers, and pricing information.
• Monitor inventory levels and place orders with suppliers to ensure adequate stock availability.
• Receive and inspect incoming parts shipments, verifying accuracy and quality.
• Organize and maintain the parts storage area, ensuring cleanliness and proper organization.

Technical Support and Troubleshooting

• Provide technical support to customers by assisting with part identification, installation instructions, and troubleshooting.
• Collaborate with technicians and service advisors to address customer inquiries and resolve technical issues.
• Stay updated with product knowledge, technical specifications, and industry trends related to automotive parts.

Customer Relationship Management

• Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
• Follow up with customers to ensure their parts needs have been met and address any concerns or issues.
• Collaborate with the sales team and service department to enhance the overall customer experience.

Minimum Requirements for the Role

Qualifications

• Diploma or Bachelor in Mechanical Engineering, Engine and Vehicle or any related field.

Experience

• 1 - 3 years in relevant work experience in sales parts.

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent computer skills.
• Good English Communication Skills.
• Excellent interpersonal skills.