Parts Advisor

Ceer; Riyadh; Presencial; SAR 78 000 - 112 000; Tempo integral

Resumo da oferta

Ceer is looking for a parts counter associate to greet walk-in customers, identify correct parts, and process orders in SAP with accurate pricing and invoicing. You will promote accessories and collaborate with service teams to fulfill parts for scheduled and walk-in jobs.

The role requires precise handling of stock, returns, and daily sales reconciliation. The ideal candidate has at least 2 years in a related field, a high school diploma, and strong customer service skills within a retail parts

Qualificações

• Education: High school diploma or equivalent.
• Experience: at least 2 years in a relevant field.
• Knowledge of parts retail processes and customer service standards.

Responsabilidades

• Greet and assist walk-in parts retail customers at the counter.
• Process parts retail and service sales orders in SAP with correct pricing and invoicing.
• Promote accessories and value-added parts/services to boost basket size and hits targets.
• Coordinate with Service Advisors/Technicians to fulfill parts needs for service jobs.
• Pick, verify, and issue parts against repair/work orders promptly.

Conhecimentos

Parts sales

Customer service

Formação académica

High school diploma

Ferramentas

SAP

Descrição da oferta de emprego

Key Functional Responsibilities:

• Greet and assist walk-in parts retail customers at the parts counter, identifying the correct parts and accessories based on customer and vehicle requirements.
• Process parts retail and service sales orders accurately in SAP, ensuring correct pricing, discounts, and invoicing in line with CEER commercial policy.
• Promote accessories and value-added parts/service offers to maximize basket size and support achievement of retail sales targets.
• Coordinate with Service Advisors and Technicians to fulfil parts requirements for scheduled and walk-in service jobs.
• Pick, verify, and issue parts against repair orders and work orders in a timely manner to minimize vehicle turnaround time.
• Follow up on back-ordered or unavailable parts and communicate expected availability to service teams and customers.
• Respond to customer inquiries on part availability, pricing, and compatibility.
• Handle first-line customer complaints related to parts sales and elevate complex issues to the Parts Operations Asstistant Manager.
• Process returns, exchanges, and warranty claims according to established SOPs.
• Maintain accurate records of retail and service sales transactions and daily cash/counter stock reconciliation.
• Generate routine daily/weekly sales activity reports for the Parts Operations Asstistant Manager.
• Support month-end stock and sales reconciliation activities.
• Follow CEER Aftersales SOPs & Policies requirements for all transactions and maintain a clean, organized, and safe parts retail/counter area.

Job Requirements:

• Education High school/ diploma in a related field.
• Experience 2 Years minimum in a relevant field.