Assistant Manager, Parts Operations

CEER; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Job summary

CEER seeks a seasoned Parts Operations Manager in Saudi Arabia to lead day-to-day parts activities across branches, ensuring accuracy, efficiency and high customer satisfaction. You will align with procurement, service and sales teams to optimize inventory and availability, while driving continuous improvement and safeguarding ERP/RMS compliance.

The role oversees branch teams, manages stock levels, and reports KPIs to senior management, supporting strategic parts initiatives and operational

Qualifications

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, Automotive Engineering, or a related field.
• Experience: 5 Years Minimum in a relevant field in automotive parts operations.
• Prior experience overseeing multiple locations or branches is strongly preferred.

Responsibilities

• Parts Operations Management across branches.
• Oversee daily parts operations with standardization.
• Monitor order fulfilment, backorders, and emergency sourcing.
• Drive continuous improvement in parts handling and distribution.
• Ensure accurate processing of receipts, invoicing, and returns.
• Supervise branch parts teams and coordinators.
• Develop parts teams and maintain accountability.
• Approve branch plans, staffing, and escalations.
• Manage inventory levels and maximize availability.
• Analyze sales trends and seasonality to optimize stocking.
• Set stock levels, reorder points, and safety stock.
• Coordinate inter-branch stock transfers.
• Liaise with suppliers and procurement for timely purchasing.
• Monitor supplier performance and lead times.
• Support pricing negotiations with management.
• Track KPIs: fill rate, turnover, backorder, compliance.
• Prepare operational reports for senior management.
• Benchmark performance and implement best practices.
• Ensure ERP/RMS compliance and data accuracy.
• Support system updates and new initiatives.
• Deliver strong service to internal and external customers.
• Resolve escalated issues in a timely manner.

Job description

Job Purpose

This role is responsible for leading and tracking day‑to‑day parts operations, ensuring high levels of operational efficiency, accuracy, and customer satisfaction. The role oversees central parts operations and supervises parts activities and parts teams across all branches and maintaining tight alignment with procurement, service, and sales functions to guarantee smooth processes, optimal inventory levels, and maximum parts availability. This position supports the Senior Manager in executing strategic parts initiatives and maintaining operational excellence.

After Sales

Job Purpose

This role is responsible for leading and tracking day‑to‑day parts operations, ensuring high levels of operational efficiency, accuracy, and customer satisfaction. The role oversees central parts operations and supervises parts activities and parts teams across all branches and maintaining tight alignment with procurement, service, and sales functions to guarantee smooth processes, optimal inventory levels, and maximum parts availability. This position supports the Senior Manager in executing strategic parts initiatives and maintaining operational excellence.

Job Role

• Parts Operations Management
• Oversee daily parts operations and ensure consistent standards are applied across all branches.
• Monitor parts order fulfilment, backorder status, and emergency sourcing to minimize downtime.
• Drive continuous improvement in parts handling, storage, and distribution processes.
• Ensure accurate and timely processing of all parts transactions, including receipts, invoicing, and returns.
• Branch Supervision & Support:
• Supervise and support branch parts teams and coordinators to ensure uniform operational practices.
• Leads and develops parts teams across multiple branches, ensuring consistent performance standards and clear accountability.
• Assist in approving branch operational plans, staffing needs, and escalations.
• Inventory & Parts Availability:
• Manage inventory levels across all locations to ensure maximum parts availability while controlling excess stock.
• Analyze sales trends, vehicle parc data, and seasonal demand to optimize stocking strategies.
• Set and monitor minimum/maximum stock levels, reorder points, and safety stock for all locations.
• Coordinate inter-branch stock transfers to balance availability and reduce lost sales.
• Supplier & Procurement Coordination:
• Liaise with suppliers, logistics & procurement teams to ensure timely procurement and competitive rates
• Monitor supplier performance, lead times, and fill rates; elevate issues as needed.
• Support negotiation of pricing agreements and supply terms in coordination with management.
• Performance Reporting & KPIs:
• Track and report key performance indicators including parts fill rate, inventory turnover, backorder rate, and branch compliance.
• Prepare regular operational reports for senior management highlighting achievements, risks, and recommendations.
• Benchmark branch performance and implement best practices across the network.
• Systems & Process Compliance:
• Ensure all operations are conducted in compliance with CEER’s ERP & RMS (Retail Management System) procedures and company policies.
• Maintain accurate parts catalogs, pricing, and system data across all locations.
• Support system updates, process roll-outs, and new initiatives implementations.
• Customer & Stakeholder Relations:
• Ensure a high standard of parts service to internal customers (service, bodyshop, sales) and external customers.
• Resolve escalated parts-related complaints and issues in a timely and professional manner.
• Collaborate with internal & external customers to support business objectives.

Job Requirements

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, Automotive Engineering, or a related field.
• Experience: 5 Years Minimum in a relevant field in automotive parts operations.
• Prior experience overseeing multiple locations or branches is strongly preferred.