Parts Counter Specialist – After-Sales & Service Support

Ceerus; Saudi Arabia; On-site; SAR 80,000 - 140,000; Full time

Job summary

Ceerus is seeking an After Sales Parts Associate to greet walk-in customers, identify the right parts, and process SAP orders with correct pricing. The role focuses on promoting accessories, coordinating with service teams, and ensuring accurate records and smooth counter operations. Strong communication and prior parts experience are valued.

The position requires a high school diploma and at least two years in a related field, with a focus on accuracy, customer service, and adherence to SOPs.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years in a relevant field.

Responsibilities

• Greet and assist walk-in parts retail customers at the parts counter.
• Identify correct parts and accessories based on vehicle requirements.
• Process parts retail and service orders in SAP with accurate pricing.
• Apply CEER commercial policy for discounts and invoicing.
• Promote accessories and value-added offers to boost basket size.
• Coordinate with Service Advisors and Technicians for parts needs.
• Pick, verify, and issue parts against orders to minimize turnaround.
• Follow up on back-ordered parts and communicate availability.
• Respond to customer inquiries on part availability and pricing.
• Handle first-line complaints and escalate complex issues.
• Process returns, exchanges, and warranty claims per SOPs.
• Maintain records of transactions and daily stock reconciliation.
• Generate routine sales activity reports for management.
• Support month-end stock and sales reconciliation activities.
• Follow Aftersales SOPs and keep the counter area organized and safe.

Skills

Customer service

Retail sales

Parts knowledge

Communication

Education

High school diploma or equivalent

Tools

SAP

Job description

Ceerus is seeking an After Sales Parts Associate to greet walk-in customers, identify the right parts, and process SAP orders with correct pricing. The role focuses on promoting accessories, coordinating with service teams, and ensuring accurate records and smooth counter operations. Strong communication and prior parts experience are valued.

The position requires a high school diploma and at least two years in a related field, with a focus on accuracy, customer service, and adherence to SOPs.