Ops Tech SME, Quick Commerce

Amazon Filters Ltd.; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

Afaq - Warehouse Branch - J02 is seeking an Operations Tech SME to bridge Operations, Product, and Tech teams for smooth launches and stable workflows. You will troubleshoot issues, validate processes, and support day-one performance for new sites or products.

Responsibilities include leading readiness, testing, data validation, defect resolution, and clear stakeholder communication to ensure exceptional customer experience.

Qualifications

• Bachelor's degree or above in CS, engineering, math, or related field.
• 1+ years in technical support, engineering or operations environment.
• Experience with MS Excel and Microsoft Office tools.
• Strong written and oral communication across organization levels.
• Ability to manage multiple projects across teams in a fast-paced setting.

Responsibilities

• Lead readiness and support launch activities for new sites or products.
• Diagnose and troubleshoot system issues with cross-functional teams.
• Conduct structured testing, validate process accuracy, identify gaps before launch.
• Support data validation related to operational workflows and promises.
• Coordinate with partners to resolve defects and prepare go-live.
• Monitor post-launch performance and drive root-cause resolution.
• Communicate updates, documentation, and status reports to stakeholders.

Skills

Technical support

Data analysis

Communication

Project management

Excel

Education

Bachelor's degree in CS/Engineering/Math or related

Engineering/Operations/Supply Chain/Business Administration degree

Tools

MS Excel

Job description

Description

We are looking for an Operations Tech SME to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.

Key job responsibilities

Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.

• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, **escalate** issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.

Basic Qualifications

• Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration
• 1+ years of technical support work, engineering or operations environment experience
• Experience performing data analysis using MS Excel and other Microsoft Office tools
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Preferred Qualifications

• Experience in technical support work, engineering, or an operations environment
• Understanding of workflow testing, UAT processes, or structured defect validation
• Ability to analyze root causes, identify patterns, and recommend long-term improvements
• Experience working with product, tech, or last-mile/fulfillment teams
• Strong problem-solving skills with a bias for action and ownership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

- Afaq - Warehouse Branch - J02

Job ID: A10544250