Operations Tech SME - Quick-Launch Excellence

Amazon; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Afaq - Warehouse Branch - J02 is seeking an Operations Tech SME to bridge Operations, Product, and Tech teams, ensuring smooth launches, stable system workflows, and strong day-one performance for new sites or products.

You will diagnose issues, validate data, and coordinate with cross-functional partners to keep go-lives on track while driving process improvements for customers and operations alike.

Qualifications

• Bachelor's degree or above in computer science, engineering, mathematics or equivalent.
• 1+ years of technical support, engineering or operations experience.
• Experience using MS Excel and Microsoft Office for data analysis.
• Strong written and oral communication across all levels.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.

Responsibilities

• Diagnose and troubleshoot system issues with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer promises.
• Coordinate with cross-functional partners to resolve defects and ensure go-live readiness.
• Monitor post-launch performance and drive timely root-cause resolution.
• Identify recurring patterns and contribute to long-term improvements.
• Communicate status updates and documentation to stakeholders.

Skills

Bachelor's degree

1+ years experience

Data analysis (MS Excel)

Communication skills

Program/project management

Education

Bachelor's degree or above in CS/engineering/math or equivalent

Engineering/Operations/Supply Chain/Business Administration backgrounds

Tools

MS Excel

Microsoft Office

Job description

Afaq - Warehouse Branch - J02 is seeking an Operations Tech SME to bridge Operations, Product, and Tech teams, ensuring smooth launches, stable system workflows, and strong day-one performance for new sites or products.

You will diagnose issues, validate data, and coordinate with cross-functional partners to keep go-lives on track while driving process improvements for customers and operations alike.