Ops Tech SME, Quick Commerce

Amazon; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Afaq - Warehouse Branch - J02 is seeking an Operations Tech SME to bridge Operations, Product, and Tech teams, ensuring smooth launches, stable system workflows, and strong day-one performance for new sites or products.

You will diagnose issues, validate data, and coordinate with cross-functional partners to keep go-lives on track while driving process improvements for customers and operations alike.

Qualifications

• Bachelor's degree or above in computer science, engineering, mathematics or equivalent.
• 1+ years of technical support, engineering or operations experience.
• Experience using MS Excel and Microsoft Office for data analysis.
• Strong written and oral communication across all levels.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.

Responsibilities

• Diagnose and troubleshoot system issues with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer promises.
• Coordinate with cross-functional partners to resolve defects and ensure go-live readiness.
• Monitor post-launch performance and drive timely root-cause resolution.
• Identify recurring patterns and contribute to long-term improvements.
• Communicate status updates and documentation to stakeholders.

Skills

Bachelor's degree

1+ years experience

Data analysis (MS Excel)

Communication skills

Program/project management

Education

Bachelor's degree or above in CS/engineering/math or equivalent

Engineering/Operations/Supply Chain/Business Administration backgrounds

Tools

MS Excel

Microsoft Office

Job description

Description

We are looking for an Operations Tech SME to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.

We are looking for an Operations Tech SME to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.

Key job responsibilities

• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, elevate issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.

Basic Qualifications

• Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration
• 1+ years of technical support work, engineering or operations environment experience
• Experience performing data analysis using MS Excel and other Microsoft Office tools
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Preferred Qualifications

• Experience in technical support work, engineering, or an operations environment
• Understanding of workflow testing, UAT processes, or structured defect validation
• Ability to analyze root causes, identify patterns, and recommend long-term improvements
• Experience working with product, tech, or last-mile/fulfillment teams
• Strong problem-solving skills with a bias for action and ownership

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Company

Afaq - Warehouse Branch - J02

Job ID: A10544250