Ops Tech SME, Quick Commerce

Amazon.com; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Job summary

Amazon.com is seeking an Operations Tech SME to bridge Operations, Product, and Tech for smooth launches and optimal customer experience in Saudi Arabia. You will troubleshoot system issues, validate workflows, and support readiness for day-one performance at new sites or products.

You will lead cross-functional coordination, perform structured testing, and drive data-driven improvements post-launch while communicating status clearly to stakeholders.

Qualifications

• Bachelor's degree or above in computer science, engineering, mathematics or equivalent or in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration.
• 1+ years of technical support, engineering or operations experience.
• Experience with data analysis using MS Excel and other Microsoft Office tools.
• Strong written and verbal communication across all organizational levels.
• Experience managing multiple projects and priorities in a fast-paced environment.

Responsibilities

• Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues with Tech, Product, and Operations teams.
• Conduct structured testing and validate process accuracy before launch.
• Support data validation related to operational workflows and customer promises.
• Coordinate with cross-functional partners to resolve defects for go-live readiness.
• Monitor post-launch performance and drive root-cause resolution.

Skills

Data analysis

MS Excel

Communication

Project management

Education

Bachelor's degree or above in computer science, engineering, mathematics or equivalent

Bachelor's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration

Tools

MS Excel

Microsoft Office

Job description

We are looking for an Operations Tech SME to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.

Key job responsibilities

• Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, escal… and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.

Basic Qualifications

• Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration
• 1+ years of technical support work, engineering or operations environment experience
• Experience performing data analysis using MS Excel and other Microsoft Office tools
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Preferred Qualifications

• Experience in technical support work, engineering, or an operations environment
• Understanding of workflow testing, UAT processes, or structured defect validation
• Ability to analyze root causes, identify patterns, and recommend long-term improvements
• Experience working with product, tech, or last-mile/fulfillment teams
• Strong problem-solving skills with a bias for action and ownership

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