Ops Tech SME: Launch Readiness & Troubleshooting

Amazon.com; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Job summary

Amazon.com is seeking an Operations Tech SME to bridge Operations, Product, and Tech for smooth launches and optimal customer experience in Saudi Arabia. You will troubleshoot system issues, validate workflows, and support readiness for day-one performance at new sites or products.

You will lead cross-functional coordination, perform structured testing, and drive data-driven improvements post-launch while communicating status clearly to stakeholders.

Qualifications

• Bachelor's degree or above in computer science, engineering, mathematics or equivalent or in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration.
• 1+ years of technical support, engineering or operations experience.
• Experience with data analysis using MS Excel and other Microsoft Office tools.
• Strong written and verbal communication across all organizational levels.
• Experience managing multiple projects and priorities in a fast-paced environment.

Responsibilities

• Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues with Tech, Product, and Operations teams.
• Conduct structured testing and validate process accuracy before launch.
• Support data validation related to operational workflows and customer promises.
• Coordinate with cross-functional partners to resolve defects for go-live readiness.
• Monitor post-launch performance and drive root-cause resolution.

Skills

Data analysis

MS Excel

Communication

Project management

Education

Bachelor's degree or above in computer science, engineering, mathematics or equivalent

Bachelor's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration

Tools

MS Excel

Microsoft Office

Job description

Amazon.com is seeking an Operations Tech SME to bridge Operations, Product, and Tech for smooth launches and optimal customer experience in Saudi Arabia. You will troubleshoot system issues, validate workflows, and support readiness for day-one performance at new sites or products.

You will lead cross-functional coordination, perform structured testing, and drive data-driven improvements post-launch while communicating status clearly to stakeholders.