Ops. Integration Manager , Hub Delivery

Amazon; Riyadh; On-site; SAR 300,000 - 450,000; Full time

Job summary

Amazon is seeking an Operations Integration Manager for the Hub Delivery program in the KSA region. You will design and standardize Hub Delivery processes, partner with cross-functional teams, and drive cost efficiency and customer experience across the network.

Responsibilities include data-driven process improvements, stakeholder management, and leading UAT with product teams to roll out new features. The role requires 5+ years in process improvement and strong analytical skills.

Qualifications

• 5+ years of defining and implementing process improvement initiatives using data and metrics.
• Experience with Excel and data visualization tools such as Tableau.
• Experience using data and metrics to measure impact and determine improvements.
• Experience cross-functionally across several teams (technical and non-technical).
• Strong analytical skills, attention to detail, and effective communication abilities.

Responsibilities

• Design, model, and implement new operations processes for Hub Delivery across the KSA AMZL Network, with scalability.
• Drive cost, quality, and customer-experience improvements using data-driven insights.
• Gather and analyze operational data to establish network-wide standards with cross-functional teams.
• Build partnerships with field leaders and stakeholders to remove operational barriers.
• Analyze and solve blockers with root-cause analysis for sustainable outcomes.
• Innovate to improve customer experience while reducing cost through process optimization.
• Partner with Product teams to conduct UAT, review launches, pilot features, and roll out.
• Represent KSA Hub Delivery in regional/global forums with insights and recommendations.

Skills

Excel

Power BI

Tableau

Python

SQL

Education

Bachelor's degree in Operations, Supply Chain Management, Engineering, or related technical field

Job description

Job ID: 10502244 | Afaq - Warehouse Branch - J02

At Amazon, we are working to be the most customer-centric company on earth, striving to provide best-in-class delivery services. Our goal is to ensure that all customers, no matter where they live, can get their orders as quickly, accurately, and cost-effectively as possible.

Our last-mile delivery team is seeking a dynamic, autonomous, and well-organized Operations Integration Manager for the Hub Delivery program. This role will drive integration and standardization of Hub Delivery processes across the UAE AMZL Network, partnering with Country ACES, SnOP, Central Operations, AMZL Operations, Product teams, and other key stakeholders.

This is an opportunity to be part of a rapidly growing environment focused on improving the delivery experience for our customers while driving operational excellence and cost efficiency.

Key job responsibilities

• Design, model, and implement new operations processes for Hub Delivery across the KSA AMZL Network, ensuring scalability and alignment with network capacity planning.
• Drive improvement initiatives for existing processes to meet cost, quality, and customer experience goals, using data-driven insights to identify and prioritise opportunities.
• Gather and analyse operational data to establish network-wide standards in partnership with cross-functional teams, ensuring consistency and best practice adoption across all delivery stations.
• Build strong partnerships with operations field leaders and stakeholders (Central Operations, SnOP, DSP teams, Country ACES) to understand improvement opportunities and remove operational barriers.
• Analyse and solve operational blockers with a focus on root cause analysis, driving forward sustainable solutions that improve network performance and partner experience.
• Innovate to continuously improve customer experience while removing cost and complexity from the fulfillment network through process optimisation and automation.
• Partner with Product teams to conduct User Acceptance Testing (UAT), review launch plans, pilot new features, and manage full-scale rollouts across the network with clear success metrics.
• Represent KSA Hub Delivery operations in regional and global forums, providing insights, performance updates, and strategic recommendations to senior leadership.

Basic Qualifications

• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualisation tools such as Tableau
• Experience experience using data and metrics to measure impact and determine improvements
• Experience working cross-functionally across several teams both technical and non-technical
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support

Preferred Qualifications

• 3+ years of program or project management experience
• Experience in driving end to end delivery, and communicating results to senior leadership
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organisation
• Experience building processes, project management, and schedules
• Experience with data analytics platforms (Power BI, Python, SQL, Tableau), or experience with advanced use of SQL for data mining and business intelligence
• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
• Track record of driving measurable process improvements in last-mile delivery, logistics, or fulfillment operations.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.