Ops Tech SME, Quick Commerce

Amazon Thunder; Saudi Arabia; On-site; SAR 167,000 - 279,000; Full time

Job summary

Afaq - Warehouse Branch - J02 is seeking an Operations Tech SME to bridge Operations, Product, and Technology for smooth launches and stable workflows. You will troubleshoot system issues, validate operational accuracy, and support day-one performance for new sites and products.

Responsibilities include diagnosing issues with cross-functional teams, conducting structured testing, data validation, and collaborating to resolve defects post-launch.

Qualifications

• Requires a bachelor’s degree in CS, engineering, mathematics or related field.
• Experience in data analysis and ensuring operational accuracy.

Responsibilities

• Diagnose and troubleshoot system issues with cross-functional teams.
• Perform structured testing and validate readiness before launches.
• Monitor post-launch performance and drive root-cause resolution.
• Coordinate with partners to resolve defects for go-live readiness.

Skills

Technical support

Data analysis

MS Excel

Cross-functional communication

Project management

Education

Bachelor's degree in CS/Engineering/Math or related

Tools

Microsoft Excel

Job description

Description

We are looking for an Operations Tech SME to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.

Key job responsibilities

• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, elevate issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.

Basic Qualifications

• Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration
• 1+ years of technical support work, engineering or operations environment experience
• Experience performing data analysis using MS Excel and other Microsoft Office tools
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Preferred Qualifications

• Experience in technical support work, engineering, or an operations environment
• Understanding of workflow testing, UAT processes, or structured defect validation
• Ability to analyze root causes, identify patterns, and recommend long-term improvements
• Experience working with product, tech, or last-mile/fulfillment teams
• Strong problem-solving skills with a bias for action and ownership

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Company - Afaq - Warehouse Branch - J02

Job ID: A10544250