Hub Delivery Ops & Process Improvement Leader

Amazon Filters; Saudi Arabia; On-site; SAR 240,000 - 360,000; Full time

Job summary

Afaq - Warehouse Branch - J02 seeks an experienced Operations Integration Manager to drive Hub Delivery integration across the KSA AMZL network in Saudi Arabia. You will partner with country ACES, SnOP, Central Operations, and product teams to standardize processes and scale operations.

Lead data-driven improvements, design scalable operating models, and remove blockers by collaborating with field leaders and stakeholders to enhance customer experience and reduce cost.

Qualifications

• 5+ years of defining and implementing process improvement initiatives using data and metrics
• Proficient in Excel (including VBA, pivot tables, array functions, Power Pivot) and Tableau for data visuals
• Experience using data and metrics to measure impact and determine improvements
• Experience working cross-functionally across several teams both technical and non-technical
• Strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support

Responsibilities

• Design, model, and implement new operations processes for Hub Delivery across the KSA AMZL Network, ensuring scalability and alignment with network capacity planning
• Drive improvement initiatives for existing processes to meet cost, quality, and customer experience goals, using data-driven insights to identify and prioritize opportunities
• Gather and analyze operational data to establish network-wide standards in partnership with cross-functional teams, ensuring consistency and best practice adoption across all delivery stations
• Build strong partnerships with operations field leaders and stakeholders (Central Operations, SnOP, DSP teams, Country ACES) to understand improvement opportunities and remove operational barriers
• Analyze and solve operational blockers with a focus on root cause analysis, driving forward sustainable solutions that improve network performance and partner experience
• Innovate to continuously improve customer experience while removing cost and complexity from the fulfillment network through process optimization and automation
• Partner with Product teams to conduct User Acceptance Testing (UAT), review launch plans, pilot new features, and manage full-scale rollouts across the network with clear success metrics
• Represent KSA Hub Delivery operations in regional and global forums, providing insights, performance updates, and strategic recommendations to senior leadership

Skills

Process improvement

Excel

Tableau

Cross-functional

Analytical skills

Education

Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field

Tools

Power BI

Python

SQL

Tableau

Job description

Afaq - Warehouse Branch - J02 seeks an experienced Operations Integration Manager to drive Hub Delivery integration across the KSA AMZL network in Saudi Arabia. You will partner with country ACES, SnOP, Central Operations, and product teams to standardize processes and scale operations.

Lead data-driven improvements, design scalable operating models, and remove blockers by collaborating with field leaders and stakeholders to enhance customer experience and reduce cost.