Operations specialist

Client of Taj HR; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Client of Taj HR seeks an Operations Specialist to manage day-to-day freight and logistics operations, coordinating shipments from origin to destination with a focus on compliance and timely delivery.

The role requires hands-on experience in freight forwarding, customs clearance, warehousing, and transportation, with strong coordination across customers, carriers, and internal teams.

Qualifications

• Bachelor's degree in logistics, supply chain, business administration, transportation, or related field.
• 4+ years hands-on operations experience in freight forwarding, logistics, 3PL, customs clearance, or related sectors.
• Strong knowledge of air, ocean and road freight operations.

Responsibilities

• Coordinate end-to-end freight and logistics operations from booking to delivery.
• Prepare and review shipping documentation (invoices, packing lists, Bills of Lading, air/sea/road bills).
• Monitor shipment status, ETAs, customs clearance, and delivery.
• Coordinate with carriers, freight forwarders, customs brokers, and warehouses to ensure compliance and timely execution.
• Prepare operational reports, KPIs, and dashboards for management.

Skills

Communication

Coordination

Problem-solving

MS Excel

Operations tracking

Education

Bachelor's degree in Logistics, Supply Chain, Business Administration, Transportation, or related field

Tools

ERP

TMS

WMS

MS Office

Job description

Job Summary

We are seeking a detail-oriented and results-driven Operations Specialist to manage and coordinate day-to-day freight and logistics operations ensuring the smooth and timely movement of shipments from origin to destination The ideal candidate will have hands-on experience in freight forwarding customs clearance warehousing and transportation with a strong understanding of air sea and land freight operations The role requires close coordination with customers carriers freight forwarders customs brokers warehouses and internal teams to ensure shipments are processed efficiently accurately and in compliance with applicable regulations

Key Responsibilities

Coordinate and manage end-to-end freight and logistics operations from shipment booking through delivery and final documentation Handle and monitor air ocean and road freight shipments ensuring timely movement and delivery Coordinate with shipping lines airlines trucking companies freight forwarders customs brokers and warehouses Prepare review and maintain shipping and logistics documentation including commercial invoices packing lists Bills of Lading Air Waybills delivery orders and customs documentation Follow up on shipment status ETAs arrivals customs clearance releases and final delivery Coordinate with customs clearance teams and ensure required documentation is available for smooth customs processing Monitor and resolve operational issues such as shipment delays documentation discrepancies customs holds damages or delivery challenges Ensure shipments comply with applicable customs regulations Incoterms transport requirements and company procedures Coordinate with internal Sales Pricing Finance Warehouse and Compliance teams to ensure seamless service delivery Communicate proactively with customers regarding shipment status documentation requirements delays and operational updates Obtain and coordinate transportation and delivery arrangements with approved carriers and service providers Monitor shipment costs and operational charges and ensure accurate documentation for invoicing and billing Maintain accurate records of shipments operational activities costs and supporting documentation Prepare regular operations reports shipment status reports KPIs and performance dashboards for management Identify operational issues and recommend improvements to increase efficiency reduce delays and improve customer satisfaction Support customer onboarding and ensure operational requirements are properly implemented Maintain strong working relationships with customers suppliers carriers customs brokers and logistics partners Ensure all operational activities are conducted in accordance with company policies safety requirements and applicable regulatory standards

Nice-to-Haves

Experience working for a freight forwarder NVOCC freight brokerage or 3PL provider Experience with multimodal transportation and coordinating combined air sea road shipments Hands-on experience with customs clearance and import export documentation Knowledge of digital freight platforms TMS WMS or integrated logistics systems Experience with cost control freight reconciliation and cost-to-serve analysis Knowledge of Saudi GCC customs and logistics regulations where applicable Certifications such as CPSM CILT CCLP or similar logistics supply chain certifications

Requirements

Bachelor s degree in Logistics, Supply Chain, Business Administration, Transportation, or a related field . 4+ years of hands-on operations experience in freight forwarding, logistics, 3PL, customs clearance, or related sectors. Strong practical knowledge of air, ocean, and road freight operations . Experience managing shipments from booking to final delivery . Good understanding of customs procedures, shipping documentation, Incoterms, and regulatory requirements . Experience coordinating with shipping lines, airlines, trucking companies, warehouses, freight forwarders, and customs brokers . Strong shipment tracking, follow-up, coordination, and problem-solving skills. Ability to manage multiple shipments and priorities in a fast-paced, deadline-driven environment . Strong communication and stakeholder coordination skills. Proficiency in MS Office , particularly Excel; experience with ERP, TMS, WMS, or logistics systems is preferred. Experience preparing operational reports, KPIs, and shipment analysis. Strong attention to detail and documentation accuracy. Ability to work effectively with customers and internal cross-functional teams. Fluency in [Languages as required by location/market] . Ability to travel or work flexible hours when required by operational needs. Important Experience Requirement Candidates should have core experience in freight and logistics operations , particularly in freight forwarding, customs clearance, transportation, warehousing, or 3PL.