Operations Manager – Cars

Soum; Riyadh; On-site; SAR 40,000 - 70,000; Full time

Job summary

Soum is seeking a strategic leader to own and manage the end-to-end car operations, guiding the Operations team to deliver smooth customer experiences from intake to handover.

The role requires strong experience in operations management within fast-paced settings, with a focus on KPI-driven performance, process optimization, and cross-functional collaboration across Sales, Supply, Data, and Finance. Fluency in Arabic and English is essential.

Qualifications

• Experience in operations management, preferably in automotive, marketplace, logistics, or a fast-paced environment.
• Proven track record of managing and developing operational teams.
• Strong ability to build, improve, and scale operational processes.
• Data-driven with a solid understanding of KPIs and performance management.
• Excellent stakeholder management and cross-functional collaboration skills.
• Fluent in Arabic and English.

Responsibilities

• Own the end-to-end operational car journey and ensure smooth execution across all stages.
• Lead and develop the Cars Operations team across functions and locations.
• Set, monitor, and improve KPIs, SLAs, productivity, and quality standards.
• Coordinate with Sales, Supply, Data, Finance, and other teams to drive results.

Skills

Operations management

Team leadership

Process improvement

Data-driven

Stakeholder management

Arabic & English fluency

Job description

About Us

Soum is on a mission to revolutionize e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings. In recognition of our impact and growth, we were proudly named one of the Top 10 LinkedIn Startups in Saudi Arabia for 2024.

About The Role

Own and manage the end-to-end car operations, ensuring a smooth and efficient car journey from intake to final handover.

You will lead the Operations team, improve processes, and ensure operational targets and service levels are consistently achieved

Role & Responsibilities:

Operational Ownership

• Own the end-to-end operational car journey and ensure smooth execution across all stages.
• Ensure clear ownership, processes, and escalation paths across the operation.
• Manage and resolve operational escalations and critical issues.
• Ensure operational capacity is aligned with business growth and demand.

Team Leadership

• Lead and manage the Cars Operations team across different functions and locations.
• Develop the team, set clear expectations, and build capability across the operation.

Performance & Process Improvement

• Set and monitor operational KPIs, SLAs, productivity, and quality standards.
• Identify operational bottlenecks and implement process improvements.
• Continuously improve efficiency, turnaround time, quality, and customer experience.

Reporting & Cross-Functional Collaboration

• Monitor operational performance and provide regular reporting and insights.
• Coordinate closely with Sales, Supply, Data, Finance, and other relevant teams.

Requirements & Experience:

• Strong experience in operations management, preferably within automotive, marketplace, logistics, or a similar fast-paced environment.
• Proven experience managing and developing operational teams.
• Ability to build, improve, and scale operational processes.
• Strong problem-solving and decision-making skills.
• Data-driven, with a good understanding of operational KPIs and performance management.
• Strong stakeholder management and cross-functional collaboration skills.
• Fluent in Arabic and English.

Preferred

• Automotive industry experience.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.