Car Operations Lead - End-to-End Excellence & Growth

Soum; Riyadh; On-site; SAR 40,000 - 70,000; Full time

Job summary

Soum is seeking a strategic leader to own and manage the end-to-end car operations, guiding the Operations team to deliver smooth customer experiences from intake to handover.

The role requires strong experience in operations management within fast-paced settings, with a focus on KPI-driven performance, process optimization, and cross-functional collaboration across Sales, Supply, Data, and Finance. Fluency in Arabic and English is essential.

Qualifications

• Experience in operations management, preferably in automotive, marketplace, logistics, or a fast-paced environment.
• Proven track record of managing and developing operational teams.
• Strong ability to build, improve, and scale operational processes.
• Data-driven with a solid understanding of KPIs and performance management.
• Excellent stakeholder management and cross-functional collaboration skills.
• Fluent in Arabic and English.

Responsibilities

• Own the end-to-end operational car journey and ensure smooth execution across all stages.
• Lead and develop the Cars Operations team across functions and locations.
• Set, monitor, and improve KPIs, SLAs, productivity, and quality standards.
• Coordinate with Sales, Supply, Data, Finance, and other teams to drive results.

Skills

Operations management

Team leadership

Process improvement

Data-driven

Stakeholder management

Arabic & English fluency

Job description

Soum is seeking a strategic leader to own and manage the end-to-end car operations, guiding the Operations team to deliver smooth customer experiences from intake to handover.

The role requires strong experience in operations management within fast-paced settings, with a focus on KPI-driven performance, process optimization, and cross-functional collaboration across Sales, Supply, Data, and Finance. Fluency in Arabic and English is essential.