Operations Manager

Confidential; Eastern Province; On-site; SAR 180,000 - 240,000; Full time

Job summary

Confidential is seeking an experienced Operations Manager – Malls to oversee the safe, efficient, and seamless day-to-day operations of a shopping mall. The role covers facilities management, security, housekeeping, parking, and vendor oversight to ensure a high-quality experience for tenants and visitors.

You will manage daily operations, supervise maintenance including HVAC and life safety systems, lead security and incident response, and coordinate with tenants on fit-outs.

Qualifications

• Requires bachelor’s degree in FM, engineering, business admin or related field.
• 5–10 years of progressive experience in mall ops or large commercial properties.
• Willingness to work weekends/holidays.

Responsibilities

• Oversee daily mall operations and ensure readiness.
• Manage facilities: HVAC, electrical, fire & life safety, elevators & escalators.
• Lead security operations, emergency preparedness, and incident response.
• Oversee outsourced service providers and ensure SLA compliance.
• Coordinate with tenants on fit-outs, renovations, and operational issues.
• Oversee parking and traffic operations.
• Monitor budgets, cost control, and service performance.
• Ensure compliance with HSE, fire, Civil Defense, and regulatory requirements.
• Support major events, promotions, and high-footfall periods.

Skills

Facilities management

Security operations

Budget management

Vendor management

Regulatory compliance

Tenant coordination

Education

Bachelor’s degree in Facilities Management, Engineering, Business Administration

Job description

We are looking for an experienced Operations Manager – Malls to oversee the safe, efficient, and seamless day-to-day operations of a shopping mall.

The role will be responsible for ensuring operational excellence across Facilities Management, Security, Housekeeping, Parking, outsourced service providers, and operational compliance, while maintaining a high-quality experience for tenants, customers, and visitors.

• Manage daily mall operations and ensure operational readiness.
• Oversee facilities, maintenance, HVAC, electrical, fire & life safety, elevators, and escalators.
• Lead security operations, emergency preparedness, and incident response.
• Manage outsourced service providers and ensure SLA compliance.
• Coordinate with tenants on fit-outs, renovations, and operational issues.
• Oversee parking and traffic operations.
• Monitor operational budgets, cost control, and service performance.
• Ensure compliance with HSE, fire, Civil Defense, and regulatory requirements.
• Support major events, promotions, and high-footfall periods.
• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
• 5–10 years of progressive experience in mall operations, facilities management, or large commercial/mixed-use properties.
• Hands‑hand ...
• Flexibility to support operational requirements, including weekends and holidays.