Operations Manager

هامات | hamat; Riyadh; On-site; SAR 240,000 - 360,000; Full time

Job summary

Hamat Holding Company in Riyadh invites an experienced Operations Manager to oversee daily mall operations, ensuring safety, service quality, and tenant compliance. You will coordinate with internal teams and external vendors to deliver smooth operations and exceptional customer experiences.

The role emphasizes leadership, budgeting support, contract management, and continuous improvements to strengthen mall positioning and drive business objectives in a dynamic retail environment.

Qualifications

• Bachelor's degree in a related field is required.

Responsibilities

• Lead and manage daily mall operations with a focus on efficiency, safety, and high service standards.
• Oversee maintenance, cleaning, security, and third‑party contracts to ensure timely, quality service.
• Ensure compliance with procedures, policies, mall standards, safety requirements, and regulations.
• Coordinate with Facilities, Maintenance, Leasing, Tenant Relations, Marketing, Customer Experience and other teams to deliver plans.
• Manage service providers and teams to ensure performance and contract compliance.
• Ensure tenants comply with mall standards and help resolve issues and complaints.
• Support budgeting, cost control, and resource allocation for cost-effective operations.
• Contribute to initiatives that improve mall positioning, customer experience and operational excellence.

Skills

Leadership

Stakeholder management

Problem-solving

Planning

Safety compliance

Tenant coordination

Education

Bachelor's degree in Business Administration / Facility Management / Engineering

Job description

Hamat Holding Company is a leading company in commercial real estate and shopping mall management in Saudi Arabia, specializing in developing and managing retail and commercial destinations.

We are looking to hire an Operations Manager to oversee daily mall operations, ensuring operational efficiency, safety, tenant compliance, service quality, and an exceptional customer experience. The role will also involve coordinating with internal teams, tenants, service providers, and key stakeholders to ensure smooth operations and achieve business objectives.

Key Responsibilities

• Lead and manage daily mall operations, ensuring efficiency, safety, security, tenant compliance, and high service standards.
• Oversee maintenance, cleaning, security, housekeeping, and other third-party operational contracts, ensuring timely and quality service delivery.
• Ensure compliance with operational procedures, company policies, mall standards, safety requirements, and applicable regulations.
• Coordinate with Facilities, Maintenance, Leasing, Tenant Relations, Marketing, Customer Experience, and other internal teams to deliver operational and business plans.
• Manage and monitor service providers and operational teams to ensure performance, contract compliance, and effective resource utilization.
• Ensure tenants comply with mall operational, branding, and service standards, while supporting the resolution of tenant issues and complaints.
• Support budgeting, cost control, and resource allocation to ensure cost-effective and efficient mall operations.
• Contribute to initiatives aimed at enhancing mall positioning, competitiveness, customer experience, and overall operational excellence.

Qualifications:

• Bachelor's degree in Business Administration, Facility Management, Engineering, or a related field.

Experience:

• Minimum 5 years of experience in mall operations, facility/property management, or retail.
• Proven experience managing operational teams, contractors, and service providers.
• Strong knowledge of mall operations, tenant coordination, safety, maintenance, and customer experience.
• Strong leadership, planning, stakeholder management, and problem-solving skills.